What does it mean to understand animal behavior? As pet care professionals, we need to make sure we are communicating well to our clients and are prepared for emergencies. Arden Moore, author and radio host, joins the show to discuss confounding behaviors for both dogs and cats. She also dives into how to make sure we have a great first aid kit and how emergency preparedness is all a mental game. Arden gives her best tips for pilling cats and discusses the importance of being a poop-ologist.