All tagged client trust

559: The Art of Trust with Catherine Oury

559: The Art of Trust with Catherine Oury

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How do you build lasting trust with your clients while staying true to yourself? In this episode, Catherine Oury, owner of Ladybug Pet Care, shares how authenticity has been the cornerstone of her success as a solo pet sitter. From managing client expectations for overnight stays to setting boundaries for a better work-life balance, Catherine opens up about the lessons she’s learned in over five years of business. She highlights the importance of fostering genuine, long-term relationships with clients and tailoring services to align with personal and professional values. Whether you’re a solo sitter or managing a team, Catherine’s story offers powerful insights on balancing passion with sustainable growth.

556: Recognition Starts with You: Building Inner Drive

556: Recognition Starts with You: Building Inner Drive

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Are you ready to take control of your motivation and redefine success in your pet care business? In this episode, we explore the importance of recognizing your hard work and celebrating wins, even when no one else is watching. We dive into how building trust with clients and staying aligned with your mission can fuel your drive. From reflecting on your values to embracing the challenges of serving others, we share practical tips to keep your momentum strong throughout the year. Tune in to discover how self-recognition can empower you to build a business you’re truly proud of.

544: Seizing Opportunities Through Decisive Action

544: Seizing Opportunities Through Decisive Action

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Have you prioritized your personal life over your business? We recently took a spontaneous long road trip to preserve a piece of our family's history. On this podcast episode, we discuss how having clear priorities simplifies decision-making and enables decisive action when time is limited. The importance of follow-through and finishing what you start, even when motivation wanes, should be a central theme in our lives and business. Finally, we highlight how self-care is essential for sustaining personal and professional success, ensuring you can show up as your best self for your business and clients.

543: Trust is the Ultimate Asset in Pet Care with Dan Reitman

543: Trust is the Ultimate Asset in Pet Care with Dan Reitman

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Ever wondered what it takes to build unwavering trust with clients in the pet care industry? Dan Reitman, owner of Dan’s Pet Care discusses into his journey of building a trusted pet care brand. Dan shares his evolution from a solo dog walker to managing a large-scale business that includes daycare and kennel-free boarding, emphasizing the importance of maintaining client trust throughout. We explore his challenges in deciding when to keep things in-house versus partnering, as well as his commitment to ensuring high standards of care in an increasingly competitive industry. Dan also opens up about overcoming personal and business-related fears, pushing himself to learn and grow continuously. This conversation is a deep dive into why trust remains the ultimate asset in pet services and how it can drive sustainable success.

540: What We’ve Learned from Having Separate Service Areas

540: What We’ve Learned from Having Separate Service Areas

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What does it take to manage a business remotely across different areas? In this episode, we share the lessons we’ve learned from managing operations in two distinct regions. We discuss the importance of time-blocked hiring for consistency, a team-based approach to ensure continuity, and the crucial role of backup plans. Branding consistency across locations also proves essential, helping clients recognize and trust our services. Finally, we dive into how market-specific strategies can drive growth while maintaining a unified company identity.