All tagged clientele

513: Navigating Client Expectations with Heather Scott

Heather Scott, owner of Heather’s Pet Care, delves into the challenges of managing unrealistic client demands and the impact Covid lockdowns continues to have on their expectations. She shares her journey of phasing out overnight services due to financial and legal constraints, highlighting the importance of setting boundaries and clear communication. Heather also discusses her refined hiring process and the significance of realistic job previews for new staff. Finally, she emphasizes the value of community engagement and local networking in building a loyal client base and adapting to industry changes.

019- Setting Goals for 2020

Join us this week as we talk about our 2019 goals, and our goals going into 2020. We share some goals of other sitters and some general tips on how to go about setting and, more importantly, achieving them. We also share some updates about the podcast.