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374: Lockboxes 101

Have you thought of using lockboxes? We discuss the benefits and implementation of lockboxes for managing client keys. We break down the reasons for adopting lockboxes, communicating the change to clients, and tailoring the approach for new and existing clients. We walk through our process of implementing them and how to address potential issues.

003- The Meet and Greet

If you're doing boarding or daycare, you definitely need to let the owner know if their dog is going to be around other dogs. Some owners do not want this and would prefer their dog be by themself and so they may have to look elsewhere for care. Other owners couldn't care less and Some owners may be a little bit timid, but be excited that their dogs will have a playmate.