How are you building multiple ways to service your clients? Sticky services keep clients coming back because you keep solving their problems in new ways. From package pricing to customer service and retention, Brian Taylor, owner of Harlem Doggie Day Spa, joins the show to share how he's become known as the 'Dog Father of Harlem'. His passion for being neighborhood centric and servicing community drive him to connect his business to his community. Brian pursues servicing his top client's needs and making every interaction special. He shares why he continues to give back and where he hopes the grooming industry goes in the future.