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431: Counting the Costs with Jill Jaffe

431: Counting the Costs with Jill Jaffe

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How much does it cost you to walk a dog or stay overnight in a client's home? While we typically consider expenses such as gas, insurance, and experience, what else should we include? Jill Jaffe, owner of "Fur Paws' Sake," joins the show to discuss why she's so passionate about offering "almost overnights" instead of actual overnights to her clients. Jill draws on the lessons she learned from her spirited little pup, Lily, emphasizing that running a business involves more than just financial costs.

298: How to Answer Client Questions

298: How to Answer Client Questions

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How do you handle answering questions from clients? As a business owner, we field hundreds of questions every week about our business. From policies and procedures, to situation specific details, we never know what the next question will be. Today, we discuss 5 things it takes to answer questions well and to make your client’s feel like they’re valued and heard. Natasha O’Banion, from Automated CEO, answers, “What does building client loyalty look like?”

195: Large Animal and Farm Sitting with Ariah Transmeier

195: Large Animal and Farm Sitting with Ariah Transmeier

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Ariah Transmeier has been farm sitting for almost 18 years. As a horse owner and lover, she knows the needs of owners and how to communicate her experience into solving their problems. She describes what it’s like preparing and caring for 300 acres of farm, while making it worth her time, and still providing excellent care. Ariah shares what it means to know your strengths and weaknesses, and how it results in a higher quality of care. We also discuss some of her favorite resources and how to go about gaining experience as a farm sitter.

129: Patience and Perseverance with Jay Pattiz

129: Patience and Perseverance with Jay Pattiz

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Jay Pattiz has been taking care of pets professionally for the last 23 years. From reading Patti Moran's groundbreaking book to today, Jay's passion for taking care of pets has been the core of his business. Jay shares his 7 P's for success and why knowing your own finances is key to making solid business decisions. He talks about getting involved in the community in more than just pet sitting, and how important fostering local relationships and connections is to your business surviving.

043- Kroopin's Poopin Scoopin

043- Kroopin's Poopin Scoopin

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Erica Krupin, owner of Kroopin’s Poopin Scoopin, discusses what it’s like running and operating a poop scooping business. What started off as a conversation ostensibly about scooping poop, turned into a wonderful discussion about customer service and managing employees. From keeping it all organized, to finally being able to lead the life she’s always wanted, Erica shares what she loves about the life of a pet waste removal technician!