We open with Collin’s epic ankle story and move into taking another look at our goals for 2020. Things definitely haven’t gone the way we anticipated, and that's ok! By creating S.M.A.R.T. goals and objectives for you and your business, tracking and modifying goals is easy. Natasha O’Banion joins us for the “Ask a Pet Business Coach” segment, where she addresses the question, “Which is best for my business, ICs or employees"?”