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484: Balancing Your vs Your Company’s Needs

484: Balancing Your vs Your Company’s Needs

Collin

Ever faced a business roadblock that made you question everything? Here's a deep dive into how we handled an unexpected hurdle and the strategies we used to keep afloat. From employee turnover to shifting business goals, we share the ups and downs you could potentially encounter, and the mindset you need to overcome. Balancing personal life and company demands is a constant challenge, requiring flexibility and a clear vision. That balance is critical to navigate obstacles while keeping your business and personal values intact.

444: Stress Testing Your Business, How to Learn From the Busy Times

444: Stress Testing Your Business, How to Learn From the Busy Times

Collin

How did your business hold up during the recent busy period? If you found yourself pulling your hair out, with multiple things falling through the cracks and your systems breaking, you’re not alone! Stress testing your business comes in the form of tackling more visits than you typically do. It allows us to see where our existing systems and policies fall down so we improve for next time! We break down 4 areas that commonly buckle under heavy business, questions to ask yourself to assess how you did, and ways to improve before the next busy time!

387: Good Will is Good PR with Remy Bibaud

387: Good Will is Good PR with Remy Bibaud

Collin

What does having good PR mean to you? Many times we use customer relations and public relations interchangeably, but this is limiting our ability to have a wider impact in our community. Remy Bibaud, co-owner of Pet Perennials, joins the show to share how to foster public relations and use it to your advantage. Remy walks through the major points of cultivating high quality experiences with your business, and the role you play in guiding that. She also shares how she stays ahead of understanding her client’s needs.

083- Customer Reviews

083- Customer Reviews

Collin

On today’s episode we talk all about reviews! If you’re in business long enough, you’re bound to get a bad one. How do you handle that kind of feedback and how do you even define what a bad review is? We discuss all of that and more. Plus, on this week’s “Ask a Pet Biz Coach” segment with Natasha O’Banion, she answers the question, “How do you hire people, while still making money for yourself and how do you hire the right people.”