Sep 9 524: Hire the Heart, Train the Skill

Have you ever struggled to find the perfect hire for your pet care business? In this episode, we dive into the importance of hiring for soft skills like empathy, communication, and adaptability, while training the technical aspects later. We discuss the value of a multi-stage hiring process to thoroughly vet candidates and ensure they fit your company culture. While the technical skills are trainable, finding someone with the right heart is key to long-term success. We share our own experiences in building a team that truly connects with both pets and clients.

Jul 15

Jul 15 508: From I to We, Fears of Growing A Team

Collin

What fears do you have about hiring employees? Many business owners find themselves needing to hire to achieve a better balance, grow their business, or both. However, several fears can prevent them from moving forward. Today, we share the three biggest fears and challenges associated with hiring employees and how to overcome them. It all comes down to having a process that isn't just about getting the right people in the door but also about training and managing the right people well to maintain high standards.