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419: Selling the Gap with Rachelle Steele

How do you sell your services to potential clients? While many of us believe that our service quality speaks for itself, many clients will have additional questions or needs that we must address. With 30 years of high-end retail experience, Rachelle Steele, owner of Loving Arms Pet Services, shares insights into guiding clients through the purchasing process. Rachelle explains how to ask good questions to better understand how you can serve your client and how using the Platinum Rule can help you meet your clients' needs.

031 - Heather Scott

On this weeks episode we talk with Heather Scott, owner of Heather’s Pet Care LLC about taking her business from a side hustle to a full time business. She also talks about some lessons she’s learned along the way with employees and how she keeps her clients coming back year after year.