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444: Stress Testing Your Business, How to Learn From the Busy Times

444: Stress Testing Your Business, How to Learn From the Busy Times

Collin

How did your business hold up during the recent busy period? If you found yourself pulling your hair out, with multiple things falling through the cracks and your systems breaking, you’re not alone! Stress testing your business comes in the form of tackling more visits than you typically do. It allows us to see where our existing systems and policies fall down so we improve for next time! We break down 4 areas that commonly buckle under heavy business, questions to ask yourself to assess how you did, and ways to improve before the next busy time!

388: AI Deep Dive For Your Business

388: AI Deep Dive For Your Business

Collin

What can AI do for you and your business? Even though we're still in the early days of AI development, many practical and powerful applications are already available for use. We'll outline five ways we're integrating AI into our business operations to regain time and streamline our processes. From creating images to drafting policies, AI has the potential to enhance many aspects of the businesses we run.

320: Considerations for Hosting an Event

320: Considerations for Hosting an Event

Collin

We recently put on a pet loss memorial service in one of our service areas and learned a lot! This was the first event we have ever hosted so we were a little nervous. We share how we planned the event and what the main goal of it was. We also talked through how we plan to improve it next time, and give some things to think about if you were planning an event of your own.

306: You Need to Stop Apologizing

306: You Need to Stop Apologizing

Collin

While saying “I’m sorry” can come from many good places, often it’s driven by personal fears and anxieties. Apologizing when it’s not actually your fault damages your authority and trustworthiness with your clients. Today, we share why over apologizing becomes an unconscious habit and to start working towards healthier ways of communicating with clients and people in our lives.

262: You Should Attend a Conference

262: You Should Attend a Conference

Collin

Have you attended a pet sitting conference? We just went to our first in-person conference, the Texas Pet Sitters Conference. Attending, especially in person, brings a ton of benefits, if you’ve prepared and are ready to take advantage of them. We share our experience and why we think you should go to one too! Plus, Natasha answers, “How do I make my life about more than my business?”

236: Power of Publicity with Rachel Spencer

236: Power of Publicity with Rachel Spencer

Collin

What does publicity mean in 2021 and beyond? Why should I pay attention to it? Rachel Spencer has been working in media for over 20 years and currently runs, Publicity for Pet Businesses. She shares her experiences of what journalists are looking for in a story and how to overcome the fears of imposter syndrome so you can start sharing your stories. We cover the difference between marketing and publicity, and how you can raise your profile through engaging in the media and being seen as an expert.

212: How to Fail Well

212: How to Fail Well

Collin

Have you ever failed at something? More importantly, did you grow and learn from your last failure? Instead of viewing ourselves as a failure when a plan doesn’t go the way we thought, we need to look for the growth opportunities. On this episode, we break down the common problems entrepreneurs face when failure occurs, and how to face those failures to catapult ourselves into success. From defining what a failure is, to setting appropriate goals, there are processes to make “failing” as beneficial as possible. Then, pet business coach Natasha O’Banion answers, “How do I have more fun in my business?”

083- Customer Reviews

083- Customer Reviews

Collin

On today’s episode we talk all about reviews! If you’re in business long enough, you’re bound to get a bad one. How do you handle that kind of feedback and how do you even define what a bad review is? We discuss all of that and more. Plus, on this week’s “Ask a Pet Biz Coach” segment with Natasha O’Banion, she answers the question, “How do you hire people, while still making money for yourself and how do you hire the right people.”