517: Why Flexibility is Key with Korye Bradshaw
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How do you successfully balance a growing pet care business with the demands of motherhood? In this episode, Korye Bradshaw, owner of Murphy and Me Pet Sitting, shares her journey of evolving her services to meet the needs of her clients while maintaining a strong focus on her family. She discusses the importance of vetting and selecting the right dogs for her group outings, ensuring safety and harmony. Korye also emphasizes the value of consistency and routine in creating a stress-free environment for both pets and pet sitters. Listen in to learn how Korye has adapted her business over 20 years, embracing change and staying true to her core values.
Main topics:
Evolving pet care services
Balancing business with motherhood
Vetting and selecting dog clients
Importance of consistency and routine
Adapting to client needs
Main takeaway: You have to stick to your guns, your gut, and only take the dogs that your gut is saying is a good fit.
About our guest:
Murphy and Me Pet Sitting was founded by dog owner, Korye Miller, in 2013 but the story actually begins in 2002 with Korye's very first childhood friend, Murphy. Murphy, a young and silly pup at the time, was adopted from a shelter as a surprise Christmas present for Korye from her parents. Once their two eyes met for the first time on that Christmas morning, it was the beginning of a wonderful and life changing relationship that neither of them could have imagined.
Growing up, Murphy was the pride and joy of Korye's life. They played together. They slept together. They lived life together. Dealing with all the confusion and change that comes with growing up can be tough, especially for a little girl, but rest assured, her best friend Murphy was there for every moment of it. The two became utterly inseparable. It wasn't long before all of Korye's family and friends loved Murphy too. With Murphy's vibrant personality and unquestionable loyalty, it wasn't difficult to see why. One unexpected day, Murphy was not acting like her usual self which began to worry Korye. Shortly after, Murphy was diagnosed with cancer. The news hit Korye very hard. She took Murphy to countless checkups and tried her very best to nurse her childhood best friend back to health. Sadly, after a hard fought battle, Murphy passed away in 2012.
The joy that Murphy provided to Korye is the reason why she decided to work with animals. Murphy taught Korye invaluable lessons about friendship and though she may be absent from her side, Murphy will never be absent from her heart. This business is dedicated to Murphy and will carry on her name as "Murphy And Me Pet Sitting”
Links:
https://www.instagram.com/murphyandmepetsitting
Episode 050: https://www.petsitterconfessional.com/episodes/050-murphy-and-me-pet-sitting
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A VERY ROUGH TRANSCRIPT OF THE EPISODE
Provided by otter.ai
SUMMARY KEYWORDS
dogs, beach, clients, good, outings, pet, work, corey, bad, camp, business, overnights, day, love, people, set, socialize, leash, walk, today
SPEAKERS
Korye B., Collin
Collin 00:00
Music, welcome to pet sitter confessional today we're brought to you by time to pet and the peaceful pet music, calm music for pets. YouTube channel today we are super excited to have one of our very first guests that we ever had on the podcast back on episode 50. Corey Bradshaw, owner of Murphy and me pet sitting, is back on the show to talk about some updates to her business, how she's been handling and managing her business over the last four years, and some big updates that she's experienced as well. So Corey, I can't tell you how excited and happy we are to have you back on the show. For those who haven't listened to Episode 50, could you please tell us a little bit more about who you are and what you do?
Korye B. 00:38
Well, my name is Corey for action. Like you said, I own Murphy me pet sitting. So I do dog outings. So I do beach outings, or I do camp at my house, and I do overnights. So I specialize a lot in exercising groups of dogs. Yeah,
Collin 00:53
and I love, I love, how you define that of specializing in exercising groups of dogs, it why? How did, how did that specificity come about?
Korye B. 01:03
I don't even know how that happened, but in the beginning, I used to walk dogs, and so I kind of had my overnights. Used to be more, smaller, older dogs, you know, kind of chillers. Then I started doing the beach, and slowly it just turned into, I just got a lot of active dogs, and turned it into, I'm just tiring your dog out for you so you don't have to do it. It is nice bring him home after.
Collin 01:26
It is nice to have that kind of natural evolution of business, of kind of going, Oh, hey, look, I'm kind of already doing this thing. Why don't I just lean into it a little bit more
Korye B. 01:36
when I think it all just happens on its own, like we originally started off in an apartment, and at that time, it was easier for us to have little, maybe older, more calm dogs. Now we have a house, we do the outings. And now I actually prefer more active breeds, and actually the older ones don't do as well here, because it's so much chaos going on. It's you. We do better with the active breeds now. So it's funny how it changes on its own, really.
Collin 01:59
Yeah, well, and so you've been, you've been doing the exercising of group dogs. You know, how has, how has your business changed, or in other ways, how has it not since we've last spoken?
Korye B. 02:11
So I think at the time when we last spoke, I was doing beach outings. So I take groups of dogs to the beach for about three to four hours, tire them out, rinse them. They go home after but we lived in an apartment at the time, so I was only doing very minor overnights, but we just in 2020 we moved to a house at the bigger yard and a pool and all that. So then I ended up incorporating camp. I call it doggy camp, so now I can involve dogs that maybe can't be off leash or aren't good in that type of a space, and they have a controlled, a secure environment to be able to run around and exercise. It's a pretty big space for where we live, San Diego. Usually there's not big areas here, but it's a good option for people that don't feel comfortable with the dogs off leash, or if I don't feel comfortable them being off leash,
Collin 02:53
yeah, it helps. You kind of know how to refer what service to which dog comes through. So do you generally start with the beach days and then, you know, take them to the camp? Or do you elevate people from camp to beach days? Or what's the general process there? Well, so
Korye B. 03:08
it's funny. I used to do before May, before my son, I used to do the first half of the day was Beach, second half with camp. But now with my son, I only do one or the other. So a couple of days a week, I do beach, and the other three days are camp. Okay, so they get to pick one or the other.
Collin 03:23
Okay? And so you have different groups set up for whether, you know, depending on which service they're after. Yeah.
Korye B. 03:28
And weirdly, I always thought the beach was the most popular option, but people like the camp like, that's becoming the biggest thing. So I get majority of my dogs come here, actually, than the beach. Why do you think that is, I think it's, I think it's people feel safer that way as well, because in the summer, it's not our dogs, but you get dogs you don't know, and dogs that shouldn't be at the beach, aggressiveness, things like that. So I think people feel safer with their dogs in a controlled environment, with dogs that I've vetted. Also people, the dogs love the pool, the pool guy doesn't love the dogs that love the pool, but the dogs love the pool and they love swimming in it. So that's been a big, a big factor for the dogs, too, and they don't get Sandy. That's another thing. People, yeah,
Collin 04:14
yeah. But funny enough, you take your beat your dog to the beach, and they're going to get a little sandy. So I can see, I
Korye B. 04:19
know when it's funny. I did camp thinking that it was going to be just people weren't going to really want it. I just was like, oh, I'll just do that as a side thing, because I have my son, I can't go the beach every day. And it was weird. It turned out that this turned out to be more popular than the beach was. So it all worked out on its own.
Collin 04:34
Yeah. Well, that's very interesting. When you talk about how people are concerned about the safety, or they feel as though camp has that safety aspect of it and and I can definitely see how a client would go. Well, big outside world, kind of a lot of unknowns you're it does take a kind of a special client mentality and the right dog to be ready for that beach outing. Oh,
Korye B. 04:56
totally. And they have to have really good recall, because we need. Did a lot of the times I stay at the end of the beach, and I'll watch as dogs walk our way, and I see how they interact with other dogs. And if I don't like the way they're interacting, I recall them up to the top, and we sit and they wait till the dog passes by. So that's my way of keeping everybody safe. But if the dogs not go to the recall things like that, it can get chaotic. So you have to have that right dog to be able to go to the beach and to follow the kind of, just follow the rules in the pack, in a sense, like here it can't do whatever you want, you know, for all that camp, but the beach, you have to be a little more on your toes with them. Well,
Collin 05:32
for you, you know, you said you started the camp as a way of just having something a little bit extra. You know, as it's transitioned to being sounds like a way more primary. As far as what the percentage of your business have you? Have you been okay with that? How has that transition been for you? Because I know, you know, if I offered a service that I was like, well, we'll just see where this goes. I don't know if I have got a passion for that or whatever. It becomes a big thing. Then I have to decide, oh, do I do I actually like doing this? You know, 10 more times or whatever.
Korye B. 05:59
No, I love it. I love it. I do like having those couple beach days, because it's those couple days I can get out the house for a minute. But I love camp because then my son's involved. Before his nap, he'll come out with some of I'll let some of the calmer dogs up on the balcony with him, and he loves them. It's really fun. And it's longer he gets to be involved. It's just, I actually preferred camp over the beach too. So it is really weird how that whole thing works itself out on its own.
Collin 06:28
It well, it simplifies a lot of just like your life as well. You're not having to do the routes and the driving and the hookups and the out and walking on the beach and being, you know, as a student, you know, watching and ready and waiting and kind of that kind of mental preparedness too. Yeah,
Korye B. 06:42
the beach, yes, the beach can be very, especially in the summer, very mentally wearing, because you are on your toes. 24/7 like you are not you are I'm focused on my surroundings. 24/7 at the beach. But here you can let go a little bit. You know the dogs. We all know each other and you know their personalities. You're not worrying about outsiders coming in. It's definitely less stressful when they're here. Yeah,
Collin 07:05
because you can keep you can control a lot more of those. You've got more control over the entire environment. Oh,
Korye B. 07:12
yeah, because I always say people like, how do you at the beach? They'll say, how do you control this many dogs? And I'm like, It's not my dog. My dogs are fine. I'm like, I'm trying to control everybody else's dogs that are here, like mine are fine. It's your guys' dogs I'm watching. I always joke when people ask me that,
Collin 07:30
yeah, well, that's a good reminder, too, of the services that we offer. Like we really have to think through every aspect of that, right? Because I love seeing all of your beach day photos in the outings and stuff it. They look epic, like every single time. And I'm immeasurably jealous. We show them to we show the photos to our kids, and they're like, Can we do that? And I think, well, a, we don't live by a beach, but B, I think it's a little bit, it's a little bit stressful, but, you know, it's that idea of going, how do I how do I create a safe, professional, reliable environment for everybody and and do that to the best of my ability while I'm out Right,
Korye B. 08:09
right? So that comes down to being extremely strict on the dogs you're taking and vetting them. If there's any tiny issue with them, they don't come because you need, you need dogs that are going to be good with recall the second. You need them to get out of a situation. They get out of it. It's just, it's really the dog that you're taking. You know, you can take one dog that isn't listening and is out of control, and it makes the whole thing chaos, just one dog. So it's just the dogs are the reason I can do it, just because they're good dogs.
Collin 08:38
What does that vetting process look like, do you do trial days before you head them out? Or, you know what is? What's that process?
Korye B. 08:46
Yeah. So I'll do a trial first with camp, because I can gage a dog, you know, you know, when you're drowned, dog personalized. I can gage them first off camp and then see if we can even move forward to the next step of beach. If I think we can, I keep on a long lead, like a 50 foot lead while we're at the beach. And from there, I can tell if they look like they're going to bolt off if they're not listening to recall if it looks like maybe I can kind of train them a little bit to get used to this. It's fine, but that's how I do it. A lot of dogs, though, weirdly that, you know, dogs are pack animals, so when most of the dogs are staying in one area, they all tend to stay in that area. They follow each other, you know?
Collin 09:21
Yeah, yeah. Well, it kind of sounds like it's a little bit up to you to be building that group so that it is a good group. Because if you have a group of five and four of them are bolters, right, and they're not ready to be in that group, it makes it hard to work with everybody. But if you've got a group of five and four of them are really good, it helps that other one get fit in a little bit easier. Well,
Korye B. 09:44
yeah, and I tell the children, the reason why I won't take dogs that don't fit in is because, at that point now, I'm making it a dangerous space for everyone's dog, because now my focus is on this one dog that's not listening, and I'm not paying attention to all my other dogs that are there. So I don't, I just don't. Mess around with that camp where, like I said, camp, we can be a little more of a circus, but the beach, we just gotta keep it together.
Collin 10:06
Yes, what is your what is it? What does the day look like? Of you getting ready for a beach outing? How do you, how do you prepare for that? And kind of, what's the How long are you spending out with them? Well,
Korye B. 10:17
so I have a whole backpack already prepared that as bowls and water and leashes. And I even bring, I mean, I bring pepper spray, I bring those fog horns, I bring leashes. I mean, I have everything with me, treats. And then I pick up everybody. We all go in the truck, we park, and then I have one of those tiny horse leashes. So I have about, you know, 10 or more leashes on one leash. I pack them all up when we go to the beach. Um, there's a space on our beach that's by the military base, so there's a fencing on one side. So I take them all the way to the end, where people don't usually go walk them, let them off, and then we get back on the leash and walk back up the beach so and we go back and drop them off. It's easy. They're so good about it, like they're so used to it. It's just routine.
Collin 11:00
Well, and that's that's on you to to know what is that routine and stick to that routine. Because, again, the more predictable that is, the easier that's going to go, Oh, I
Korye B. 11:09
do that with everything. Everything is the same exact thing every single day. I don't change anything. Because you're right. It's when dogs know what to expect. It's even with children or people, they are not anxious about it, and everything goes smoother.
Collin 11:23
Yeah, well, because then when something does go awry, or when something is out of our control, there's still a lot to fall back on. There's still a lot of muscle memory. There's still a lot of history that we can lean on in our in the dogs too, knowing, okay, I don't know. I might not have experienced this before, but I know what we did yesterday. So, like, how do we work through
Korye B. 11:42
this? And they're so they're really good about stuff. Like I said, if a dog came up that I didn't want them around, that I just didn't, I didn't like the vibe of it, they all know, you know, you flicker them. You have treats in your pocket. They all run up to the tent I have, like a home base, which is like our little tent, and we just sit and they get their treats, and they wait like, they all know the clicker. I that's another thing I didn't mention, but I train them all with the clicker to know the noise means food. So they'll all come up, and they're so good about it. And then we wait for the dog to pass and we go back down. So just trying to avoid catching stuff before it happens, I think, is a big thing. So catching little things that you don't like, and just getting out of that situation, even if it's minor, waiting a second and then going back out. It makes it it's changes everything well.
Collin 12:24
And I love that idea of having that home base of, even though you're out on this beach, having one spot where we're going to set up and we can retreat back to and kind of regroup. I think that is so important in that because again, you're going, I'm out in the middle of of a beach, I don't I don't own this. I don't have control over anything, but I can set up my little outpost here where we can all come back to if need be.
Korye B. 12:46
Yeah. I mean, even before I used to bring the whole tent, even if you just set one little backpack, they all knew that was the spot you went back to. They just know that's their spot. But now I have a full blown tent. We have waters, all kinds of stuff. So it is a nice space that the dogs feel safe that they know that they can go to that spot if they want to.
Collin 13:04
Well, I know you mentioned that while you're out there, you usually go to a spot where there aren't a lot of people. What is it like interacting with people when you are out with the dogs?
Korye B. 13:16
It's good. I keep it light if people want to talk. I'm not a big I don't chat a lot because I, because I do need to focus on the dogs, but people are really nice. I do like a quick Hi, but I don't, I don't engage in people mostly, and not in a rude way, but because I need to, I can't not focus on what I'm doing, yeah? But people like to watch, and they understand, but people are fine,
Collin 13:38
yeah? Well, I just, you know, it's a lot of people get attracted to seeing, Oh, look, there's cute dogs over there. I know we don't do group stuff, so we get, we have a hard enough time with just one dog out with us. I can't imagine.
Korye B. 13:49
Oh my gosh. I know. It's like, you know, I had to actually put on my truck signs that said, working canine, don't put your hands inside, just because the amount of people that would just go up and, I mean, they put their whole body in the truck. Sometimes, I'm like, get out of the car. We don't know these dogs. No, it totally is an attraction. It's like, you feel like you're like a celebrity walking down. But also that puts a lot of pressure on you, because so many people are watching you, you have to make sure you are on a t because you do one little thing that someone thinks is wrong or the dog is acting away. Everyone's looking at you. Oh, so, you know, and they're dogs, they act crazy sometimes. So it is a lot of pressure being kind of that center of attention. But like I said, the dogs are great. There's usually not many issues, but you are being watched constantly with people at the beach because we're like a circus, yeah?
Collin 14:41
Well, you know, I'll be in a visit with a dog and and leashing the dog up to go out on a walk, and if they start getting a little bit stubborn, you know, I've immediately, in my mind, I'm going, how is this gonna how is this gonna look on a security on a camera? Well, looking at me right now, how would this look if I'm dragging or if I'm whatever, like. Because there's no context. They just see an image of something happening. And so yeah, something
Korye B. 15:03
that's minor or not even a big deal. But I'm every second everything I say, I'm always like, I feel like I'm just being like, watched by everyone. So I'm very, very careful. And you're right, not that you're doing anything wrong, but it's thing to get you can get a dog that's pulling back and then it looks like you're dragging them forward. It just everything can look a different way than what is. I'm like that too. I'm very careful that it's not something isn't misconstrued. Yeah,
Collin 15:28
well, and in this day and age where things get shared out on social media and stuff, you know, I've even seen images come up where somebody says, I can't believe my pet sitter did XYZ, and they'll show a video camera from inside the home and and knowing what it's like being at home or dealing with a dog or a cat, there are times where I'm like, actually, I can see how, exactly how that would happen. Oh, totally and, and it is really unfortunate, because we think about it a lot of the times of we typically don't get second chances in our line of work if somebody's not happy with something, or they think we did something wrong, because they love this, this animal, so much like a family member, they're usually not willing to give you a little bit of grace or a little bit of or a second chance to try again. So we do have to be really aware of what's going on.
Korye B. 16:14
Oh, totally it's even this is kind of funny. Right by the beach, there's bathrooms that are right on the sidewalk. Takes you probably 30 seconds to get to the bathroom, and I will put my hazards on, and I am sprinting to go pee before the beach and run back to my truck, because it takes two seconds that somebody thinks that I parked and left the dogs, and I'm having margaritas down the street for four hours. I'm like, I just had to pee for 30 seconds. I'm coming back and brought stuff like that, like, because it looks different, even if I'm gone 30 seconds to pee and run, I'm actually sprinting through the bathroom and running back, because I just don't know how people are going to look at everything. Because, you know, you're just always have to be on your toes with that kind of stuff. It
Collin 16:56
is such a it is such a weird place to be, of like, I typically, you know, it's just you never see anybody, but the people that do see you are actively watching you, and it's a very public kind of position and job to be in, so managing those expectations and oh yeah, it's, it's mentally, it could be really taxing. Oh,
Korye B. 17:16
it definitely is. Yeah, it's a lot of pressure when you're out in public like that. Yes, but like I said, again, goes back to having good dogs, because majority of the time with that many dogs and everything going on, they are still every majority of the people, 95% of the time, are like, This is impressive. I can't believe this. I get mostly always good feedback from people. So it is really nice, because you hear really nice things all the time for people, as long as you don't look like a mess, you know, if you look like you're good for everything. But I get a lot of compliments, and people are really nice about it. And so it is, it is nice in that sense, aspect of it. Have
Collin 17:52
you heard of time to pet? Doug, from bad to the bone? Pet Care has this to say, time to
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Collin 18:16
you're looking for new pet setting software, give time to pet a try. Listeners of our show, will save 50% off your first three months by visiting timefet.com/confessional, yeah. And again. It's going, yeah, it looks easy, but there was so much work getting to that point, so much vetting, you know. It's going, Yeah, I look great with this group of dogs, but I had to say no to 50 other dogs because they would not have been good. And it's, it's, it's, that's, but again, that's on us to make sure that we're get reaching that result by knowing, I it only works if every, if every dog is a good fit for this, and I can't, oh, totally can't waver, and that's hard to know. There's, there is a line here that sometimes it may be tempting to go, uh, well, I Gosh, I've lost that other client. I need to make up this money. What if I just round the corner this time? And I'll let that, let this dog in when I know, usually I would,
Korye B. 19:12
yeah, and I've done that because I've been doing these outings for so long. I, you know, when I was younger, I would do that, you know, I would always not trust my gut, and I would say, like my gut would always say, don't and I do it anyway. And every single time I did that, it didn't work out, and I regretted that I took that dog. So I'm to the point now where if I even have the slightest, tiniest reasoning that I don't want to take the dog, I won't take the dog. And I'm okay with sometimes people getting mad because I won't take their dog, but I am so strict now, because I just know that the smallest thing can mess up the everything, right, yeah,
Collin 19:50
and that that comes with us, like I was. I was actually just talking with Megan about this of the importance of, you know, we are running our business. We have to be both the leader and the manager, right? We have. Be the one who sets the division, sorry, sets the vision, sets the rules, and then we have to abide by the rules. And that that can be really hard, especially when we're like, well, who's gonna know? Right? I made up the rules, so if I let it ride this time, it's no big deal. But you're right in the back of our mind, we know I did that for a reason. It's really important that I don't do this.
Korye B. 20:22
Oh yeah, and, you know, it's never going to work out. And dogs are a big liability. You know, you're working with animals that can be aggressive, can escape, can I mean, there's so much liability. I feel like that comes with working with animals that you have to be so careful. You can't just let things slide or slip through the cracks. When it comes to living things, you know, and dogs nowadays are people's babies or children to people, it's like you can't, you just can't mess around with that. You have to stick to your guns your gut and only take the dogs that your gut is saying that one's a good
Collin 20:56
Yeah, they really have such a higher amount of expectations for us these days, they really expect a lot, and for us to have all of our eyes dotted and T's crossed, and those conversations can be tense, sometimes, whenever they're not a good fit, or when we have to report something bad, or we've got to make that decision of, how do I take this person's what this person is telling me, and Let them know whether I'm am a good fit or or not a good fit for how we can help them,
Korye B. 21:25
right? Well, you know what happens is, I've noticed too, is sometimes if you take a dog that you already knew how to bad behavior, but you're like, that's fine, whatever, then trying to backtrack to the client and then try to backtrack and be like, Oh, actually, this dog does this. The client's like, Well, you never said that before, and I've I found myself getting into those little traps too. That is bad on my end, because I took the dog knowing I had a bad feeling about it, then you had to retract, and now the owner's like mad, because they're like, well, why'd you take, you didn't tell me this before, and took the dog, and you know, so I've learned just be honest, completely honest, with the dog's behavior, and if you're going to take them or not and just stick to that,
Collin 22:03
oh, that is, I'm so glad you said that, Corey, because a lot of times we'll try and gloss over something, or we'll go, Okay, well, let me try and work with this. But what we have to tell the client is, hey, I'm going to take you on, but I'm looking at this and this behavior. We're going to be watching that to see how that progresses. Because otherwise, you're right, if it's the second or third visit, and we're like, well, your dog's like this there, it'll become it'll feel like to the client, it's coming way out of left field. And then we're dealing with defensiveness, we're dealing with anger and frustration. And just come in and say, Hey, I'm taking you on, but your dog and you are on probation, because I've got to see how these things are these things are gonna, yeah, happen.
Korye B. 22:41
It goes. So it's the honesty aspect of it, with that type of stuff, and not sugar coating, that is so much easier. Because I used to do, I kind of would feel like I'd almost feel pressured to take dogs, like I felt bad, like, Oh, they're, you know, they want me to take this dog, and it always bit me in the butt after. So I might just be completely honest with with the client, and then nobody's caught off guard when maybe you end up not being able to keep the dog. Yeah, yeah,
Collin 23:06
yeah. Or when the behavior goes south in a really, really bad way. You know, we think about that each time where we're like, oh, did we report the snarl? Did we report the bolting away from us? No, we really need to tell them about that. It doesn't feel good, but I've got to tell them that that was what happened today. Because if it's worse tomorrow, they're they're gonna have no idea where this is coming from. Yeah. So
Korye B. 23:28
they're like, Okay, the dog was perfect yesterday, and now all of a sudden, there's all these issues, because you just didn't tell them about what, yes, happened yesterday.
Collin 23:35
And then it becomes, well, what did you do? Right? What did you manage your fault? It
Korye B. 23:39
really is, yeah, no, I totally agree. And then it looks like you actually look like the bad person, like you're doing something wrong. And I have done that so many times that now I'm, I'm almost overly honest now with people and their dogs. It could be the my the slightest thing, I will bring it up, because I'm so, like, I'm just so I just don't want to be put in those situations where we're all caught off guard. And I've done that like I said, I've done like I said, I've done that so many times. I'm like, Okay, we're not doing that
Collin 24:04
anymore. We get the feeling a lot of times where clients, especially new clients, expect us to be miracle workers with their Dong or cat or, you know, whatever animal, where somehow, for some reason, they think by hiring us, everything will just go immediately perfect and beautiful every single time, and then when it doesn't, yeah, it reflects poorly on us. But how we get ahead of that? You're right. Corey is going, I've got to tell you everything that happened, what the interaction was like, how I resolved it, what I'm going to do next time, what my concerns are like that, yeah, that sets you up for success. It also helps them up for set up themselves up for success, so that they can start understanding exactly what their dog is. Because a lot of people live in denial of the behavior of their dog, right? It's like no, but nobody wants to hear that your furry family member isn't treating a new friend nice like nobody
Korye B. 24:56
wants. A lot of people, honestly, I don't think really fully understand dog. Uh, language, either some people, I think, genuinely don't even realize certain behaviors, or bad, like bad banners to other, especially, you know, socializing and things that they don't somebody they don't even
Collin 25:11
know. Yeah, and you're right. And so we, we it's on us to go, Hey, because you know what they may see, they may see a video, and they go, Oh, look, he's playing. It's so much fun. And meanwhile, we're internally screaming like, this could go south. So
Korye B. 25:24
in your head, you're like, oh my god, the tail, the stance. He's licking his lips. That's not good, yeah. And
Collin 25:29
then we we do have to step in and say, Hey, I'm going to send you this video, and I want to tell you what's going on in it, or I want to educate you about dog behavior and dog body language so that they don't get this false sense of, Well, he played great every every other time. And you're like, actually, no, there are warning signs at every stage.
Korye B. 25:44
Yep. And I cannot tell you how many times I've gotten emails where people want to have their dogs in camper beach. And I say, I want to, they'll word it specifically where I catch this. I want to socialize my dog. He's not super socialist. I want to socialize them. And I go, I'm not. I don't socialize dogs. I take dogs that are already socialized, but I and I said, but I could refer a trainer to you that can socialize your dog. I'm like, I'm not a trainer. I take dogs that are socialized, we're not. We're not testing here, they are not. So I've, I've learned to like nicely word it in that direction. But you know, when you get applications that stuff, you can catch on to keywords people will say, and you can't. It's like, that red flag word, and you're like, there's the word, okay, so that's my that's my word is when they say, my dog needs to learn to socialize, it's one of those sentences. I'm like, well, we don't learn to socialize here. We've already been socialized. We're just socializing, but we're not learning to socialize. Yes, one
Collin 26:41
of them for us is in some very in some variation. It's basically, well, once I introduce you to my dog, they're generally fine, or once i can i you're like, Okay, now wait a minute, right? Like, like that, because usually that we've learned that that that kind of phrase comes with a whole host of other problems and other concerns. Bad phrase. That's a bad phrase. And we used to go, Oh, okay. Well, cool. Yeah, you just Yeah. Well, you introduce and we'll be fine. But realizing that just a one time, one off introduction was not going to set us up for success for a 13 day vacation or for multiple walks or whatever. So now, anytime somebody says that that's a huge red flag to us to go, we need to talk a lot more about this and really understand exactly why you said that.
Korye B. 27:25
Yeah, well, and I'm so bad, I'm to the point, if I got that, I would just go, I'm unavailable, and I'll send them, I think. So I had somebody fill one out and said, you know that same phrase, I'll have a bunch of treats for you, and then you guys will be friends, and then carries on to go. Is aggressive on walks, doesn't like men. Sometimes get started, don't look at her in the eye. And I'm like, Okay, I don't, I don't know if this like, that looks like that. Sounds like a lot happening there.
Collin 27:51
Yeah? And you know, it's, it's tough, because it's not to say that we couldn't take care of it, right? A lot of those cases, it's going, Well, yeah, I if, I, if it was the only thing I was doing in the world. Yeah, sure, I could do that. But honestly, I don't want that headache in my day. I don't want that that that chaos. I don't want that concern. I need to recommend that to somebody else and realizing what we're willing to take on, and
Korye B. 28:19
all that stress when there's a dog that's stressing you out, all that stress reflects on the other dogs, your family, your children, everyone can feel it when there's that one out of balance thing going on, and I don't like that, and I've learned I do not like that, and that sometimes will make me there's been points, and I'll be honest, where I didn't like my job, and that was why, because I was taking dogs I shouldn't have taken. And now, when you just have the right ones, you realize, okay, I love this job, but I don't sometimes, if it was complete manic and chaos all the time, I wouldn't. So that's you. It really. It feeds into everybody. If you're taking on dogs like that, I feel like, yeah, because that
Collin 28:56
mental burden all of a sudden we start dreading. We start going, Oh, it's Baxter today. Oh, I can't stand
Korye B. 29:02
fun. Like, no. Like, I love this job so much, but I said there's been little times when I was like, it wasn't very fun for me, and it was my fault because I was taking dogs I shouldn't have had. So, you know, it all goes hand. It all works itself out, but you have to just be smart about what, who you're taking, but maybe, like people with those kind of dogs that have those neighbors, maybe, and Nike referred to her, I said, maybe have someone come into your home and watch the dog. If it's just her, that person and the dog, it may be a whole different situation, but maybe it's not a best fit to bring the dog with 15 other dogs in a camp situation that I don't think that's a good work. But maybe someone that comes to your house and that's the only person that could work. But there's just different environments that work better for dogs like that, and different sitters, yeah,
Collin 29:48
yeah. And that takes us knowing, oh, I, who can I refer out to? Right? How do I build that network so that when people come across my desk or in my email, I know not a good. It for me, but here's somebody who does that, or maybe a better fit, go talk with them so you can have that, because it is the onus is on us to literally. Three days ago, I was walking a dog. It was an hour long walk in the evening, and it was just a beautiful day. I'm walking this dog. It's so well trained the owners on top of things. And in my head, I'm like, Man, how do I get 10 more of these dogs and and in my head, and then I realized, oh, I have to say no to the dogs who aren't like this. That's how I make space for these dogs, is by saying no to anyone who doesn't fit this bill. Because this is one, this, it was one of the most enjoyable hours that I had had in quite a long time, just having a grand old time with this dog. It just, I was like, oh, right, I get this. This is what I get to do. And then, you know, the immediately next walk, I was like, you know, crush, but like, no to the bad dogs, right? Yes,
Korye B. 30:58
yeah. And I feel like it takes patience and time, and you may not have a bunch like, I tell, you know, in the beginning right away, but it's so worth it to not feel like you're just to take the quality over the quantity, and eventually the quantity will come with quality. Eventually it's, it just got to wait for it. It will, it will come. But you'll, you'll get, you know, you'll get all the good dogs. Just you have to be patient to get there and you and you know, you get there eventually, and then eventually you're completely packed in full and they're all good dogs. And it's That's a great feeling to be there when you're completely booked all the time, but all your dogs are great. And it might take a long a while, but when you get there, that's, that's the best spot to be in. I feel like it's
Collin 31:37
that patience that's really hard and that that we've got to learn that. And I know the last time we spoke, you were coming up on something of 16 years in business. You know you've been doing this, so you're getting close to 20 years of working with dogs and walking dogs. How does that feel to think about that?
Korye B. 31:57
It doesn't feel that long. I don't know it. It feels great. I feel like I every day I learn more, and you become a little bit better at understanding dogs. But still, even in 20 years, I feel like I'm still learning something else tomorrow, all of a sudden. How did I not know that? It's great, it's great, but it doesn't even feel like it, yeah, well, that's, that's
Collin 32:17
definitely a good sign, right? Whenever you can reflect on that and go, ah, you know, it's shows that you're doing something that you've, you've, you're making it something that you want to do after that time. Well,
Korye B. 32:27
even after it being 20 years, the amount of times that it evolved into something else, still pet care related. But it's evolved a million times. So it almost feels like it almost, sometimes doesn't feel like you've been doing the same thing for 20 years. You just guess you've been working with animals for 20 years, but everything's changed so much. If I look back when I was 13 walking dogs, to what I'm doing now, it's a completely different thing, and it's been evolving constantly. So you feel like you're kind of always on your toes and you're doing different stuff, though. Yeah, no,
Collin 32:57
that's a really great point of if nothing is static, and even if you don't make huge changes, or things, whatever little things have have changed and evolved, to whether you don't offer the same services quite like you did 20 years ago, and you've learned so much compared to 20 years ago, and you got different clients and different schedules, things are just different enough where it does keep it fresh. And that's what makes this kind of thing so exciting. A lot of pet owners don't know how to react when the beloved pet is facing a bout of anxiety, noise sensitivity or depression. However, various studies have shown that animals react very positively when calming music is played for them. As a trusted pet sitter, have your clients. Check out our friends at the peaceful pet music, Kong music for pets on YouTube where they can give their pet the best chance of relaxing while their way from peaceful melodies to soothing nature sounds. This YouTube channel is the go to spot when your client's pet is anxious and you don't know where to turn, complete with beautiful and vibrant animations, their videos will become your home for the tools needed to keep the client's pet in a state of peacefulness. Be sure to subscribe to the peaceful pet music, calm music for pets on YouTube, and don't forget to hit the bell so you never miss a moment of calm. One of the biggest changes that you've had to your business very recently is, is you had, I think your newest employee? Is that right to your business?
Korye B. 34:27
Yeah, yeah. We said we weren't having him having employees, but now we do,
Collin 34:35
how has, how is, how is adding Mason to your to your life, changed your business. Oh, it's
Korye B. 34:40
great in the beginning, more so just because you're learning how to entire human being, being here, yeah. But after, I'd say, a couple months, it's been great, like meeting with the dogs. And like I said, again, it goes back to having good dogs. I could not I couldn't have him out with dogs if they were awful. My dogs are. So sweet to him. He loves them like he stands on the balcony and just watches them all. They lick him. They're just so nice to him. We have a great routine with him, too, that he's out with the dogs for little then he naps while they do camp. And it's just we have such a good routine, and he's great with them, and they love him. And it's been really, really a lot easier than I was expecting, as far as meshing the two together, really, okay. I didn't think I was going to be able to do pretty much what I was doing before. Now, I thought it was going to be completely different. I wouldn't be able to do camp and all that. But I'm I'm act, I'm pretty much doing the same stuff I was doing before, but now I have like, a little sidekick, like on the back all day, you know. So he is the dog again. The dogs made it easy. He's a really good kid, like, it's, it really hasn't been hard. It's, it's actually been really fun.
Collin 35:49
Well, that's, you know, that's what you it's what you want, and what you hope for, too. Is that of hoping for that easy transition, but it goes back to having that, that planning, that structure, the consistency, that really helps feed into knowing, how do I, how do I just do that? Because one of the biggest problems that a lot of people face when, when big things happen, you know, and having a kid, is it can blow up a schedule entirely. But if you never knew what the schedule was before, how in the heck can you expect to adapt to an unknown schedule? So having that, that structure helps, you know, okay, what do I need to move? How do I structure things? What? What do I just have to completely take off my plate now, and how do I adapt? But it's knowing in the first place,
Korye B. 36:25
and the first probably, like two months that I came back to work, and I even said this to clients when I sent out the new schedule and everything, and I said, this will be changing forever. We will be adjusting, not drastically, but we will be adjusting things. And I need people that are that are open to that. And so, like, that first couple months, I adjusted times, pickups, drop offs, all kinds of stuff. So you get to that point where, like, okay, Dad, this works. And I feel like we're here now until we need to adjust it again. But it's everything's adjusting even before him, you're just always adjusting what's going to work best all the time.
Collin 37:01
So did you? Did you, what was that transition of, did you ever stop services and kind of, how did you, what was that communication? How was it received by your clients?
Korye B. 37:11
Well, yeah, I stopped services. I took maternity leave for three months. Cool, so I took the last month of my pregnancy off just because I'm like, I really don't need to go into labor at dog beach with like that. Just doesn't sound like a good that would be great. So I took the money in case that was early or anything, which I actually was early. So I'm happy I did, and then I had two months of just having him without the dogs, and then went back into it. Yeah, now
Collin 37:37
that's that. That's really cool, and to know that you have clients that supported you in that and were, you know, a lot. You know, we're, I hope we're happy to to give
Korye B. 37:47
you that time clients are amazing, like I and it goes back to the dogs. You have to have good clients too. Like, my clients are so great. But I've had clients that were awful. I would never be understanding of this. My clients are so like, they would drop everything and be like, do what you need to do, like, take care of your son, like, everyone's fine, and it, it makes it so much, it makes it so much easier for me.
Collin 38:06
Yeah, no, it does because, because, you know, we can, we can sometimes think, Oh, my clients are just, you know, it's just a business transaction to them. They just want one thing for me to show up, and they don't really care about me or who I am or what I do, but you can find those clients. You can vet them. You can work to build that relationship so that when you need that time, when you want that time, let's just say that when you want that time, they're excited to give that to you because they know how much like that. That really changes the stress levels. That really changes the mental burden that we're carrying around. If I'm looking at an email that I've sent, I've saved a draft for the last three weeks because I'm terrified of sending it, because I know that people are going to be angry at me instead going, No, I can confidently send this off. Sure, one or two may go, may have ruffle feathers, but the vast majority are going to be excited for me and want this for me. Like, that's that really changes your business.
Korye B. 38:59
Oh yeah. And yeah they I feel like the clients now are almost like family at this point. So yeah, it like I said, same with having good dog, it's good clients, and I have great ones. So it was actually a really easy transition, even with the clients, and even changing the whole schedule around, yeah, when I gained back, everyone was just so down for the ride. They were just like, whatever you need to do, like, we're going, we just want the dog to go with you. We don't care what you're doing now, just take the dog. And everyone was like that. It was just so easy. And I
Collin 39:31
love how you had, had said that phrase of, basically, we'll be adjusting forever, as a reminder to clients like it, nothing is static, and that's a good thing, and it's necessary so that it helps you, so that when you need to make that next change, they're not thinking, Well, you just changed it last week, because then you can go, I know, and now I need to change it again, right? And because having that flexibility and having people who who are like you said, along for that ride,
Korye B. 39:57
yeah, they're like. Yeah, and that's why, again, being honest, because I, when I sent out the email, I said, I don't know if this is going to work when I when I was first going back to work with Mason, when I sent out the schedule, I'm like, I'm sending this out, hoping this will work, but this might all change, and it did. I had to change times and stuff, probably within the first two weeks and and, but just being honest, I think it's gonna adjust that people understood. So Right? It wasn't bad. Luckily, a lot of my clients, actually, since covid, worked from home. So a lot of, most of my clients are home actually with their dogs when I take them anyway, so I don't have a lot where it's a complete, completely would throw some chaos out if something had to change. So that makes it easy, yes,
Collin 40:42
and that really helps to know that, you know, the service that we're offering, that you're offering is like a big bonus to the dogs, but if they go without it for a little bit, it's not like a detrimental thing. It's not like a, like a vacation kind of thing to them. Where they're they were already booked. They're traveling for three weeks, and you're changing that schedule on them. Yeah, it's, it's this supplementary enrichment, exercise, adventure outing for them and daytime camp that really helps to know that if something doesn't work one day, the dog can just be home, and it's not the end of the world for them. Like, nothing
Korye B. 41:15
completely has to happen. Like, obviously my overnights, and that's fine, they can be here, but yeah, the exercise stuff, that's not the dog will be okay if we didn't do it. So that's where I am. Lucky. I have a little bit of slack with that. Thankfully, we don't really need to, I don't really still don't need to cancel much, but more just adjusting time frames. Yeah,
Collin 41:34
absolutely has, has at any point during this process. Did you ever think about hiring help or, or, you know, actually, do actually bring on an employee? Uh,
Korye B. 41:42
no, I'm still not interested. I just, I don't know. I just, I feel like it would almost be more work on personally to me, I just like, you know that, you know, you know you have employees, right?
Collin 41:54
Yes, yeah, we do. We've brought it, we've brought on employees. Yeah,
Korye B. 41:57
yeah. It's more the the liability aspect for it. Me, I just haven't got there yet where I feel comfortable. And maybe that's a bad thing, but I'm kind of that person. I'm like, I know how to handle them. I don't know if you do, and I know that they say that can be a bad trait, but I'll be honest, that's kind of my dream
Collin 42:14
well, and also too, of going, you're going, well, you know your schedule, you know your things, it's easier. It is easier to manage just yourself and your business. And if you have clients who are adaptable to that, and respond and respond, well, to that, there's no reason to make that big change. Then no reason to bring on somebody if you're managing and making it work. And that's that decision going well, you know, I've got clients who who love what I do and how I do it, they're gonna they're ride or die at this point. So you don't mind as well?
Korye B. 42:45
Yep, no, totally agree. Yeah.
Collin 42:48
Because, you know, it, can't it, and that is a process of thinking through. You mentioned the liability, you mentioned the and matching our comfortability with our kind of services that we're doing. You know, it would be a huge step to bring on an employee to do the adventure outing, you know, the beach outings, you know, that kind of thing. Oh, yeah, that's a big undertaking. Like, that's not something where we you can just take somebody, not that it's impossible, but it is going. I really need to think through that process. I really need to make sure that that's a step that's necessary, not just because on a whim, I think it might be fun, right? Yeah, one,
Korye B. 43:20
if you do having somebody walk a dog and things like that, it's still a liability, but much less than go take out 10 dogs to dog beach and take them home. Like, that's like, I don't that would, I think I'd be stressed out the whole time. It'd be
Collin 43:36
exactly and then going, yeah, it's just, it's not for right now. And that's, that's okay, right? And that's, that's what makes it, that's what's so fun about is because you can adapt and change as you need to. I was scrolling through your website Corey, and I did notice that you have a few announcements about not taking on new clients and that you're, you're fully booked. What was, what was that decision like?
Korye B. 43:56
Well, I did it originally when I was first going back because of Mason, my son, so I wanted to make sure I just kept the dogs that I have, that I know, that I trust, to make sure I'm not bringing any dogs around him that could potentially put him in danger. And then from there, what I'm really doing is I'm taking referrals or people I've personally met, but I'm just not taking, you know, the randoms that fill in, and and that's more for Mason. I do have a lot of dogs, but it's also just for my son. I don't want to just take everybody because I just, like, I want to make sure that they're really good fit. And I I have enough right now too that I really don't. I don't need to add a ton more here and there. If there's a client that's like, I have this really good golden retriever, something like that, yeah, I'll, I'll be open to looking at that, but I don't need it. And I also just don't want the headache and the stress. And just with my son, I want to, I know everyone's good with him, so I just want to keep it that way, yeah,
Collin 44:49
again, reducing that amount of variation, increasing the amount of control and consistency that you have. And you said that phrase, I don't need it, and I don't want the headache. What? Wonderful place to be, and as a business owner to like to really sit down and think like, I don't need it, and I don't want the headache at the end of the day. That's such a powerful place to be making that decision. And especially, again, like for Mason, for your son, to go. The more new dogs I bring in, the more variation, the more unpredictable scenarios come up, and that's I that's completely off the table. And that is, that's one of those decisions that we, you know, you get to make. You have to make in that and knowing, well, I've got a great group already, I don't need to change these things. If somebody refers a great dog to me, sure, I'll say yes to that. But I don't even have to say yes to the great dog if I don't want to,
Korye B. 45:40
yeah, that's where I am right now. That's, that's my my thought process on it is, if someone comes to me and they just have a great dog, and it's referred by someone else that I already know, and I'll be open to that. But other than that, it's like, we just have such a good group, very good system. They all do so well. They're great with him. I'm like, why am I do? I need to throw in five other dogs. There's no reason at that point. They're all, everyone is good with how we are right now, till maybe further, when stuff changes again, you know? Well, yeah. And I,
Collin 46:08
we think about that too when we're doing so we do mostly out call pet sitting services in clients homes. And I, we think about that a lot of if, every day, all I had was a completely random set of brand new clients. It's it's incredibly mentally taxing to know new client, new client, new client, new client, new client, new client. Versus, if I can build and cultivate a clientele that's with me from gear to gear to gear, it helps so much with that mental burden, that frustration, that anxiety of, Oh, I know what to expect from Troop because I've been to their house 100 times, and that comfortability, familiarity just really helps you excel when you're in there. And same thing when you're building out that daycare group or the beach play groups of going. This is a dog that I have a long term relationship with. I don't have to be so wigged out and so on edge with this dog that I can, I can relax a little bit and pay attention to more important things.
Korye B. 47:05
Yeah, and even dogs that are good dogs that you bring into the group, is still stressful. Any new dog is stressful because you want to make sure they're going to mesh well, let alone a dog that you already probably had a bad gut feeling about from the beginning. You know that my Yeah, it did. Always getting a new dog can be it's stressful. I think
Collin 47:27
when, when we did, when we did daycares in our home, it was the same thing, of we were excited about the new client, and we knew we needed to be growing and doing this stuff. But at the same time, there was this background of pressure, of of, oh, we're all a little bit more on edge today. We're all a little bit more monitoring and watching and looking. Because I don't, I just don't know if everybody's going to be okay with one another. And we got to that point where it was for us. We went, Okay, this is actually not fun anymore. I don't I, I so, yeah, capping it and going, okay, you know, five, that's it, and it's the same five. And, wow, I actually really enjoy my Tuesdays. Now,
Korye B. 48:07
I know that's I thought, Oh, I didn't say this, but I'm like, yeah, there's been times where I'm like, do I like my job? And I'm like, I do. I just don't like those dogs that I was putting in the mix.
Collin 48:17
Yeah? And, like you said, they may have been fantastic dogs, but just that anxiety and that pressure on us. Of they're new to me and they're new to my group, that that can be enough pressure to make us go, man, I don't know if this is worth it anymore. So stripping out that newness, getting that predictability in, really helps just smooth over so many things. As a business owner, well, you've been through, you've been through a lot, and you've been, you know, changing and molding your business to fit your life and stuff. I was curious. Corey, where do you see your your you know, Murphy and me in the next five years or so?
Korye B. 48:54
Well, I don't know. I feel like, by then, we'll have another kid. So I feel like, with two, you have two. I don't know how that. I don't the one I can mesh. I don't know how the two is going to go. But I'm, I feel like, just like my clients, I'm just, I'm just along for the ride. I don't know where it's going to go. I feel like I would have never expected where it is right now and what we're doing back then. So I don't, I don't know, but I'm just going with the flow with it. You know, I feel like my business just takes me where it wants to take me. Nowadays. I'm like, I don't know where I see myself. I could be here doing something completely different with the dogs, just like back then, when I was doing overnights at people's houses. To what I'm doing now, I wouldn't have expected to be doing this. So, yeah, I don't know. We're just going along with it. I
Collin 49:35
love that being open to the possibilities and just kind of embrace and not kind of but actually embracing that change as well. Yeah, we're going to make the most of it at each stage, and having confidence in yourself and your abilities to handle whatever comes along that way, and knowing that it will look different, and that that's exciting. That's part of that, you know, what's looking forward to?
Korye B. 49:56
Yeah, I feel like I used to be nervous of change. Change with stuff like this, but I'd like now it's happened so many times. It's kind of fun, you know, you get a, you know, so always a turn somewhere, yeah.
Collin 50:08
Well, Corey, I really want to thank you for your time today. No, you've got a lot going on. I really appreciate, I appreciate getting to catch up with you, and I promise it's not going to be four years until we still talk with you again.
Korye B. 50:20
Well, you guys are busy. I understand well.
Collin 50:23
So for those who want to get in touch with you, see and follow along with all of your your cool photos and your cool videos that you take at the beach and your play groups, because it's always it's just so much fun. Corey, I love watching them. How, how can people get in touch with you and see all the cool stuff that you're doing?
Korye B. 50:38
Think the best way would be Instagram, and it's Murphy and me pet sitting. Perfect. Well, I
Collin 50:45
will have that link in the show notes so people can click right to that and see not just adorable dogs, but adorable baby.
Korye B. 50:52
Yeah, now there's babies too
Collin 50:55
make making grand appearances in everything. So yeah, that's that sounds perfect. Well, Corey, thank you for your time today. I really appreciate it. It's so good to get in touch with you again. And yeah, I really appreciate getting to talk with you today.
Korye B. 51:09
Thank you so much I did too. I
Collin 51:11
really appreciated getting to get caught up with Corey about how her business is doing and how she has continually relied on flexibility to maintain her business, as she grows, as she adapts, as her life circumstances change to meet new needs and new priorities. As we learn to be flexible, as we learn to adapt and change, it doesn't just keep our business moving and operational. It actually means that we become anti fragile means that it's harder for ourselves and our business to break when things go wrong, when the economy goes down, when our clients go on to something else, or when marketing gets harder, or when more competition comes into the area. The more flexible you are, the more used to being flexible that you are, the more resiliency that you have built in your system, in you yourself and your business, meaning that ultimately you become anti fragile, that when bad things happen out in the world, when the economy goes down, when these things take place, you don't break as Easily. You're more willing to make the sacrifices to make the switch, because you've built those muscles, you've built those processes, you are used to change, and that means a more resilient business and less stress on us. We want to thank today's sponsors, time to pet and our friends at the peaceful pet music, calm music for pets YouTube channel, and we really want to thank you so much for listening. We hope you have a wonderful rest of your week, and we'll be back again soon. You.
