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524: Hire the Heart, Train the Skill

524: Hire the Heart, Train the Skill

Collin

Have you ever struggled to find the perfect hire for your pet care business? In this episode, we dive into the importance of hiring for soft skills like empathy, communication, and adaptability, while training the technical aspects later. We discuss the value of a multi-stage hiring process to thoroughly vet candidates and ensure they fit your company culture. While the technical skills are trainable, finding someone with the right heart is key to long-term success. We share our own experiences in building a team that truly connects with both pets and clients.

301: Wedding Services with Regina Richardson

301: Wedding Services with Regina Richardson

Collin

Have you thought about offering wedding pet attendant services? It's a growing niche in the pat care world as pet owners look for more ways to include their furry family members in the biggest day of their life. Regina Richardson, owner of Furry Ventures Pet Care, joins the show to share how she provides wedding services. Marketing these niche services is quite unique, so Regina gives some great advice on attending wedding shows and building relationships with venues. She also walks us through how to handle special requests and make the day as special as possible for everyone.

224: Emotional Intelligence with Wayne Hartley

224: Emotional Intelligence with Wayne Hartley

Collin

What’s the difference between a manager and a leader? How do you juggle wearing all of the hats? Wayne Hartley, owner of Happy Hearts Pet Care, joins the show to break down his mindset around working with his team and the role emotional intelligence plays in his business. From using fear as a motivating force, to how he views success, Wayne shares how he makes his business run. Wayne also talks about what it’s like running a mobile grooming service, and all of the bumps that come with that. He gives some great advice for how he recharges and taps into inspiration when running his business.

108- Hiring in the Time of Covid-19

108- Hiring in the Time of Covid-19

Collin

Today’s episode is two interviews, one with Amber, owner of Atta Boy! Animal Care, and the other with Mary Beth, owner of Auntie M Pet Care. They talk about what the hiring process has been like through Covid, how their processes have changed, and how the job pool applicant is different now than it was previously.