All tagged pay

527: Cars and Culture with Morgan Weber

527: Cars and Culture with Morgan Weber

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Ever wondered how company culture influences business decisions? In this episode, Morgan Weber, CEO and founder of Lucky Pup Adventures, shares how her commitment to a caring company culture led to providing company cars for her team. She discusses the impact this decision has on employee safety, well-being, and client trust. Morgan also delves into the importance of aligning actions with core values and how this shapes every aspect of her business. Tune in to learn how intentional culture-building can drive meaningful changes in your company.

511: From Numbers to Strategy with Anne-Marie Kaden

511: From Numbers to Strategy with Anne-Marie Kaden

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How do you navigate the financial uncertainties of running a business? Anne-Marie Kaden, from Tiny Paws Bookkeeping highlights the importance of regularly monitoring financial health and utilizing key performance indicators (KPIs) to ensure your business adapts and thrives in changing markets. She emphasizes managing labor costs effectively, planning for cash flow variations, and leveraging historical data to make informed decisions. Through strategic financial management, business owners can better prepare for seasonal fluctuations and unexpected expenses, ensuring sustainability and growth. Anne-Marie's insights offer valuable strategies for maintaining financial stability and maximizing profitability in any economic environment.

508: From I to We, Fears of Growing A Team

508: From I to We, Fears of Growing A Team

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What fears do you have about hiring employees? Many business owners find themselves needing to hire to achieve a better balance, grow their business, or both. However, several fears can prevent them from moving forward. Today, we share the three biggest fears and challenges associated with hiring employees and how to overcome them. It all comes down to having a process that isn't just about getting the right people in the door but also about training and managing the right people well to maintain high standards.

505: The Importance of Empathy in Pet Care with Lori Holt

505: The Importance of Empathy in Pet Care with Lori Holt

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How do you transition from a corporate job into full-time pet care? Lori Holt shares her journey from working in customer service to founding Stow Road Pet Sitters. She discusses the challenges of administrative tasks, the importance of empathy and trust in client relationships, and how her family plays a crucial role in her business. Lori also highlights the lessons learned from a dog bite incident that led to stricter client screening processes. Join us as we explore Lori's inspiring story of passion, growth, and dedication to exceptional pet care.

421: Overcoming the Barriers to Hiring an Employee vs an Independent Contractor with Kim Ottone Tank

421: Overcoming the Barriers to Hiring an Employee vs an Independent Contractor with Kim Ottone Tank

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Do you struggle with whether to hire an employee or work with an independent contractor? Many of us face wanting to grow, find space in our life, or take a break from the day-to-day work, but then worry about whether an employee or independent contractor is the right fit. Kim Ottone Tank, owner of both Apronstrings and Staffingstrings, joins the show to help us understand what it really means to hire an employee. Kim breaks down what the differences are between an employee and an independent contractor, how that impacts our businesses, and how to understand the true costs of each.

407: Bookkeeping Mindset with Anne-Marie Kaden

407: Bookkeeping Mindset with Anne-Marie Kaden

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Are you a numbers person? Whether you’d describe yourself as one or not, you run a business, so understanding your numbers is critical! Some people think it’s too complicated, others may have an emotional block to diving into them, but the fact remains that you will struggle to make sound decisions without drilling into your books. Anne-Marie Kaden, owner of Tiny Paws Pet Sitting & Tiny Paws Book Keeping, joins the show to share her passion for bookkeeping. She walks us through how good record keeping and number crunching helped her own pet sitting business, and why even knowing a little can be game changing for you. Anne-Marie discusses the different accounting methods, how to choose the right one for you, and even some best practices for using accounting software.

338: The Damage of Undercharging

338: The Damage of Undercharging

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How can undercharging damage your business? While there are clear benefits of raising your prices, we tend to ignore the damage of undercharging. Undercharging impacts everything from your quality of life, to the perception potential clients have of your business. We break down 5 ways not charging enough can impact you and your business, and give some ways to start changing our mindset around what we charge.

337: Staying Unexpectedly Different with Brandi Hendrix

337: Staying Unexpectedly Different with Brandi Hendrix

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What does it mean to be premium? How do you let that influence everything you do and provide to your clients? Brandi Hendrix, owner of Bayou City Pet Sitting, shares how she works hard to delight her clients in unexpected ways. From seeking out the latest information, to thinking through the problems her client’s face, Brandi wants the best for her clients. She shares how she implements GPS collars in her services and the impact that has on her business.

328: Rocky Road in 2023?

328: Rocky Road in 2023?

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Monetary policy and interest rates are slowing the economy down, and most suggest a recession is in the work in the next 12 months. How do we digest this data and apply it to your business? What does this mean for the pet services industry? We break down several key questions for you to think through in your business. We also address the very real need for a support network and the psychological toll a recession takes on small business owners.

323: Increase Commitment and Compensation from Clients with Kathryn Burge

323: Increase Commitment and Compensation from Clients with Kathryn Burge

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How do we secure both commitment and appropriate compensation from our clients? Kathryn Burge, owner of Lake Oswego Petsitting, joins the show today to share her onboarding process and what it takes to get a commitment from clients. Kathryn breaks down how to take a hard look at your business and ask, “What’s changed?” to make sure we are getting the most out of our business. She has learned the power of setting boundaries, and why charging for your time helps set yourself up for success.

314: Overcoming Public Perceptions

314: Overcoming Public Perceptions

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Have you ever felt like the pet services industry isn’t taken seriously or seen as professional? Public perception often casts pet sitters as not professional, un-trustworthy, or doing a job anyone can do. How do we overcome these as an industry? We break down five actions it takes to change public perception and raise expectations across the board; all learned from a recent ride in a tow truck.

312: What’s the Deal with Workers Comp?

312: What’s the Deal with Workers Comp?

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Running a business means managing risk! We look for health insurance, liability insurance, and auto insurance, but what covers work related injuries? While the exact coverage and requirements are different for each state, workers compensation has some fundamentals everyone should know. We break down 5 of the most common questions we see about workers compensation. Plus, business coach Natasha answers, ”How do I get better at implementing my plans, instead of just thinking about them?”

293: Decide to be the Leader with Julie Fredrick

293: Decide to be the Leader with Julie Fredrick

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Julie Fredrick, owner of The Pet Sitter of Boise, has been running her pet sitting business since 2003, while still holding down a full time job. With a team of over 35 employees, she spends her time focusing on giving the best possible service to the right clients. Julie shares how her background in operations and process improvement helps her run her business better and why more growth isn't always better. She also encourages us to start being a leader in the industry.

286: Balancing Time, Scope, & Cost in Your Business

286: Balancing Time, Scope, & Cost in Your Business

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From policies to pricing, there are a million reasons it could not be a good fit. We’ve learned that while customers think hierarchically, business owners have to think wholistically when it comes to balancing the demands and expectations we have on ourselves. On this episode, we discuss the connection between what the client wants and the realities of running a business through the project management triangle.

279: Making HR an Asset, Not a Liability with Kim Ottone Tank

279: Making HR an Asset, Not a Liability with Kim Ottone Tank

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What does HR mean to you? Human Resources is all about how we treat the people in our company. Even if you're solo, having an HR mindset helps you treat people well. The pet sitting industry has quite a few challenges when it comes to HR. Kim Ottone Tank, owner of Apronstrings Pet Sitting, shares how to approach the unique nature of HR in pet care. Kim helps us understand why we should take HR seriously and why it's not such a massive burden.

274: Stress and Anxiety as a Business Owner

274: Stress and Anxiety as a Business Owner

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What do you stress about? As a business owner, you have a lot on your plate. Stress and anxiety can be a big part of running a business, but they don’t have to be! Use it as a tool to propel your business forward instead of it holding you back. We discuss the difference between fear and anxiety, some common stressful situations, and how we can start overcoming the anxiety they induce. Then, Natasha O’Banion answers, “How do I avoid paying payment processing fees?”

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