070- Cat Sitting in London with Michelle Adams
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Summary:
Owner of Chatty Cats Care, Michelle Adams, discusses what it’s like running a cat only care business in London. We have a great discussion about taking moments of stillness and using right now to be energized for the future.
Topics on this episode:
Where did the name come from?
Why cat care?
How 2020 has been for her
Challenges
Lessons
Looking forward
Podcast?
Main take away? Remember these moments of stillness AND check out her upcoming podcast, Catmaste Chronicles.
About our guest:
My name is Michelle Adams and I am the director and founder of the cat sitting company Chatty Cats Care. We are a small company based in London, the UK with plans on making a big impact. We are steadily growing as a company and plan to launch a podcast very soon about well-being and how our beloved pets positively contribute to how we feel. We are excited about our growth as a company and where our journey will take us next. Stay posted on social media @chattycatscare for more information on our journey and how you can support us.
Links:
Chatty Cats Care website
On Instagram
Give us a call! (636) 364-8260
Check out our Covid-19 resources
Follow us on: Instagram, Facebook, Twitter
Subscribe on iTunes, Spotify, Google, Stitcher, & TuneIn
Email us at: feedback@petsitterconfessional.com
A VERY ROUGH TRANSCRIPT OF THE EPISODE
Provided by otter.ai
SUMMARY KEYWORDS
cat, work, felt, guess, clients, busier, people, chatty, pet, sitters, lockdown, literally, company, london, dogs, sitting, service, support, started, business
SPEAKERS
Collin, Michelle
00:17
I'm Collin and I'm Meghan. And this is Pet Sitter Confessional,
00:20
an open and honest discussion about life as a pet sitter.
Collin 00:28
Well, hello, everybody and welcome back to another episode, as we've talked a lot about on this show is just the immense impact that the pandemic has had on pet sitters and pet care providers across the globe. And today, we're so happy and thankful that Michelle Adams, owner of chatty cats care based out of London has come on the show to share about her experiences during this time, some unique perspectives that she has coming from from her specific business and what she thinks the rest of the year is going to look like for her. So Michelle, thank you so much for coming on to Can you give a little bit better introduction for yourself and tell us about what you do?
Michelle 01:04
Yeah, and thanks for having me on. So my name is Michelle, as mentioned, and I am the founder and director of the cat sitting company called chatty cats care. And we're based in London, in the UK, wherever fairly new company, but things have been going quite well and we're growing steadily. So I'm happy with how things are going so far. As well as running the company. I actually have another job as well, which is very fortunate for me because during these times during the pandemic, business has, I guess, come to a standstill in a sense where we're not really getting bookings through Of course, which is completely understandable. There's a lockdown. So I'm very fortunate enough to have another job to get I guess, financial support from, you know, another source, another source of income. So, yeah, it's it's good. It has been going really well. And then of course as soon as the lockdown started it has been a little bit difficult
Collin 02:21
I'm sure and yeah, I want to get to how COVID-19 has impacted your business I do want to back up and ask Where did the name chatty cats care?
Michelle 02:33
Yeah, so I've been looking for a good name for the company for quite a while. And I started to make a list of names that I felt I guess had a ring to them or felt personal to me. And then in and I was really inspired by a Bengal cats that I look after called Ollie and he is super chatty and Bengals are quite new. known to be quite a chatty breed of cat. So this was the first go kart I had kind of looked after. And I was so surprised by how chatty he was. He would literally greet me at the door as soon as I walk in and roll on his back and start chatting away for ages and we could have a conversation like I'd say hi. And here we are back at is really cute. So I guess he was kind of the the Muse and inspiration for the name chatty gap scare. And then after that, I started to get even more tashia cats. So it's really fitting for the for the company to be chatty.
Collin 03:45
Gosh, that's really cool. I love Ali the bangle that's really
03:50
yeah.
Collin 03:51
So why did you decide to focus on cat care specifically as opposed to dog care or maybe just a general pet care service?
Michelle 04:00
Yeah, so I actually had no like real plans about starting a cap setting service at all. And the reason why I started looking after cats in the beginning was to literally make some extra money while I started my first degree. So I actually joined, I guess a well known cat sitting online service in the UK, and it's probably one of the largest cat sitting companies. And so I joined them because I knew I loved cats. I needed something that was flexible that I could kind of work with alongside my studies, and I own a cat as well. So I had that experience with cats firsthand experience. And I guess cats have always gravitated around me like almost feels like I was a cat in a past life is sounds so strange, but literally anywhere I go like any country if I go on holiday, I just seem to be surrounded By cuts all the time, so it felt like the ball rolling in a sense. So I've been working with the company, the other company for about a year. And it was really flexible. And I liked that I could pick and choose how many cuts I wanted to look after. And also it was a great way to reach local clients in my area. So it was going quite well for the clients. And I'd established I guess, a small clientele who would look through the app, and on quite a regular basis. However, the downfall of the whole process was actually the support from the company itself. So the clients were great, but it was just the support from the company I felt lacked quite a lot. So when I say like the support, I mean, it was quite bad in terms of if that was an emergency situation, for example, and you needed to get through to somebody from the company, it was near impossible, because it's such a huge company, but they only had two people working in the office running the whole thing.
06:16
Yes.
Michelle 06:20
It's crazy because it was such a big scale. And they don't only operate in London, but surrounding areas in the UK as well. So I was even shocked that there was only kind of two people in the office. And so I'm not sure if it's actually changed. Now, it could have done but the last I knew of there was literally just two people who were running the whole show. So it was really hard for cat sitters to get in touch with anyone if they had any questions. And, you know, I sort of felt alone by two lots actually, Now I have my own kind of cat sitting company. I've hired some cat sitters, who previously worked for this company as well. And they actually shared some of their stories, was working for the company. And to be honest, some of them actually quite shocking. So, it was a bit concerning and I guess that kind of urged me or it prompted me to want to do something for myself. So I really loved the concept but I thought I'd really like to take ownership of of what I do, and my service and how I work so and I felt like at the time, I definitely managed to kind of gain a good enough size clientele. So and I asked my my existing clients if they would be interested in using my services. Which is I understand it's a little bit cheeky. But they really, I guess warmed to me, they they liked me as a person and how I operate and the service I provide. So, without any question really they said, of course, we would definitely be interested in working with you directly. I did lose a few clients, which I anticipated anyway, because I guess it is a sort of risk, a smaller company or one person operating by themselves in comparison to a very large established company, of course, you know, people are going to have their worries or doubts. But yeah, it's, it's, it's been going really well. And so when I started working independently as a cat sitter, like I said, I loved it. It was on my own terms, I could create my own prices, it felt personal and I guess took Long story short, I started to grow even more. And due to word of mouth, I also started posting on local community pages on Facebook. And it really just took off from there. As I was still studying, it did get pretty intense. Studying and trying to run a business at the team at the same time, especially during the busier times of cat sitting, which are, you know, Christmas and New Year. So everybody wanted to pick cat sitting at that period, of course, because everybody wants to kind of, you know, go away for the holidays. So, I have this issue where I find it difficult to say no, sometimes.
Collin 09:54
You say, Oh, that's bad that you t
Michelle 09:58
Exactly. Same Especially as you know, they're established clients and they get on well, then we've kind of created this relationship. I feel really bad sometimes to say no. So I took on way too much. And I don't drive, but I'm not sure if you've been to London before, but it's very, what's the word cosmopolitan, it's easy to get around. There's a lot of transport connections, and I use public transport a lot. However, London itself is very vast. So, you know, it could take maybe over an hour to get to one part of London and then another part, and I was getting bookings, literally north, south, east, west, all over London. Yeah, and I was doing it by myself at this time. And so to balance out my visit my visits, I would literally have to leave at 7am The morning and I literally take all of my books with me because I was still studying at the time. Sometimes I'd take my laptop, and I would be doing my university work and reading on the commute to clients houses. So because I had quite a few cats I didn't have time to study while at the client's house and fulfill the cat sitting duties at the same time. So it was quite strange like it was a strain on on my studies and I guess on my well being, in a sense, but at the same time, I really enjoyed it. So all of my peers would come back from uni and they'd feel really refreshed after the holidays. They've had all their work done. And I literally felt absolutely exhausted.
11:54
Understandably,
Michelle 11:56
yeah, but it strangely it felt worth it. And I did feel like I had accomplished something. And I also knew that I was still able to fulfill all my duties and provide a good service. So regardless of how I felt emotionally and exhausted, I received a lot of good feedback. And that kind of made me happy. But I knew I couldn't do it for long, so I literally had to get I had to get extra help. So I wrote my boyfriend in to help. And he is also a cat lover and the cat owner. And I think we pretty much make great pet parents, because we're such animal lovers, to the point where we actually compete for an animal's love is crazy. I literally
12:50
get so upset if a cat or a dog sits on him instead of me. And we tease each other about it all the time and say things like he loves More.
13:01
Yeah.
13:03
So I knew that he would be the perfect, I guess, colleague, work colleague and partner in this whole thing.
Michelle 13:12
And so we started working together and it was perfect because he is self employed as well. He's a personal trainer. So he finished he would finish with a client at the gym. And then he could go to some cats in jobs after so it worked out really perfect. And he'd start work with his clients super early. So it worked out really well for morning and evening visits. So we did this for around six months, and it started to grow even more. And then I decided I'd actually make this into a real business when I say real business. I mean, you know, before it was sort of a business, but it was just, you know, myself and my boyfriend and it felt like it wasn't a real business. I don't know how See if you know what I mean. Yeah, so by this time he his business started to bear as well. So he had less time to help me with the cat sitting. And I knew I didn't want to go back to square one again, where I'd be doing everything by myself. But at the same time, I had worries about bringing in other people to work. Just because I had built trust with my clients, I had a particular way of working. And I was worried that whoever I brought in might not be able to, I guess, meet my standards of work. Yeah, so also, this business is my baby. So it's just hard to let go and delegate sometimes. So yeah, I knew that I didn't want to go back to square one. And feel that exhaustion again, because I'd actually run myself into the ground. So I started to approach friends who I knew were responsible. And I've bought cat lovers and trustworthy. So I found two friends who worked really well with me. And I started to get more cat system requests. And that they were outside of my local area. So I knew that it was time to bite the bullet and recruit for cat sitters outside of my circle again. So I was glad I did because I have an amazing team of practices now and I receive a lot of good feedback all the time about them, and they're super flexible. So I'm sorry, I completely didn't answer your question. The reason why I started to look after cats instead of dogs, is because cats are a lot easier to care for. They're a little less high maintenance and dogs and cats as I'm sure you know are super independent. So although they do get lonely and they do appreciate company, they don't need as much as as dogs. So dogs I guess a like children and and you need to be with them a lot and with the like take them for walks, which is great, but not everybody including myself has that flexibility in the day. So we have looked after a couple of dogs before through other pet sitting apps and both my boyfriend rich and I, we did find that it was a lot more intense than cat sitting. How we do we love dogs like we really do love dogs. And I would be interested in possibly expanding in the future to create I guess a sister company for dogs but for now I want to focus on just growing the cat sitting company first and see how it goes from there. Really,
Collin 17:07
what I love about that story is you started with a mix match of a mismatch of passion and support structure. And you looked around and you said, Okay, I can do this on my own and, and, and we'll make it work better for me. And when you made that step, you saw that growth just take off and you touched on that point of you wanted to make it a quote unquote, real business and I think all of us reach reach that point of, okay, like I need to, there are things that I need to get in place and I am either dedicated to this full time or or you know, we need to work on something else. And you push through that and all because you saw there was a need and you had that passion, and I just I love hearing that story and that story arc as you as you move through that. So I guess kind of transition the into 2020. Yeah. How did the year start off for you? And what did the early days of COVID-19 look like in London and for your business?
Michelle 18:12
Yeah, so the year actually started off really well. We had a great Christmas a new year at the end of 2019, and we were super busy, much busier than ever before. So that was, you know, really a positive thing to see that it was actually taking off and things are going well. And I had enough sitters this time, which is amazing. So I had enough cities to delegate work, and it was far less stressful than the past years. And I yeah, it was, it's amazing. I feel definitely confident in being able to take a break during the the holiday periods, one year now. So I feel you know, that that can be handled.
19:01
And I can see
Michelle 19:06
I can see everything expanding so that that's, that really gives me a lot of confidence in what I'm doing and I seem to be doing something right. Yeah. So who knows, you know what will happen in the future but I guess it like I mentioned as soon as the pandemic started and lock down began, we had no bookings coming through. So it's been quite tough. Yeah.
Collin 19:33
So when did those first lockdowns come into place and what are the status of them right now for you?
Michelle 19:39
Um, so I can't actually remember the exact date because I haven't actually stopped working. I have another job. Yes. So I although it is a lockdown I I still have to go out every day so it doesn't really feel like a lockdown for me. I guess. It is been around Two months. So I would say and it has been, I guess it's affected our service in a sense, because yeah, of course it's locked down. Nobody can go on holiday or, or go where they need to go anymore. But we are still currently offering a service during the pandemic for our clients. So if anybody needs to leave for any emergency reasons, or like we recently last week had somebody who needed to be up for the whole day to get a second Pap, they were adopting a second pap. So I stepped in and looked after their cats, of course, being very sensible about this and the way I approached it, so we operate with a contact list service. So usually, example if I received a booking for new clients. We'd usually go around to the clients house to have an initial first meeting, so that the client can show me around or the cat sitter around. And we've met the cat and the owner. And that's how we usually do things. But now, obviously, we can't do that. So we are using technology, FaceTime, to create a virtual way of meeting clients now. So we can arrange a virtual tour via FaceTime or zoom or whatever platform and then that's an opportunity, I guess, to meet the clients via video. They can show us around their home and possibly their cat system around. Yeah, so that's how we're doing things now. And I think that's a real sensible way of doing things. And with keys, we operate with a contractor service as well. So if they're my existing clients, Some of them are very local to where I live said they'll just post the keys through my home, my letterbox, and I do the same to give the keys back as well. So there's no contact whatsoever. And we're just making sure that we're being extra vigilant, washing hands wearing masks when necessary. And yeah, still providing a very good service.
Collin 22:23
How have those how does that transition to video and digital meet and greets Ben for you? I know that's been a lot. There's been a lot of conversation around that. Was that an easy transition? Or was there some awkward phases in there? What was that like?
Michelle 22:37
Um, to be honest, we haven't had many, so I can't really speak on the experience so far. We have one coming up. It's actually a little easier because it saves me time in the sense where I don't have to commute or go to the client's house and we can communicate that way. But it is nice to of course, go and meet the So it has hindered in that sense, because I feel even with the initial first meetings, it's a chance for the cats to see you to meet you for that first time so that when you actually go in for the booking, they may not know you fully, but they may recognize your sense or they may recognize your voice from the first initial meeting. So I guess it may feel a little different difficult maybe for the cat. So I guess now I would approach it in a much. I usually approach new cats or plants in a very slow process anyway, so I wouldn't immediately go up to the cat and both of the cat I'd sit down and be very quiet and allow the cat to observe me and smell And come in his or her own time. So I would definitely be doing that. Now the cats hasn't eaten me, you know, had the chance to meet me prior to
Collin 24:11
the booking. We've talked a little bit about some of the challenges that you've faced and then are facing. But I was wondering if you had been able to think about maybe some lessons that you've taken away from this.
Michelle 24:25
I wouldn't say that I've taken any lessons per se, but I have, I guess, gained new knowledge. I have taken this time to do a lot of back office work, which I didn't really have time for before. So I've used this time to look at contracts, client contracts, employee contracts. I'm currently making an employee handbook. Luckily I have support. So I have my niece is actually She has a degree in contract law. So she has been amazing during this time because I'm able to send her documents and she looks over them for me. So it's great to have that support. I was struggling prior to the lockdown with accounting jobs. So I'm not really I'm quite a novice with when it comes to numbers and accounting. So that is not my forte at all. And I didn't really have the finance the financial means to hire an accountant. So a friend or friend, a mutual friend, she actually is a qualified accountant. And I approached her and she said that she's happy to step in and look at some things for me and help me with some things free of charge, which is just amazing. So I feel like during this time, I've taken it to really grow a community Unity of supports of people around me who were able to help me and give advice. And it's amazing because I'll remember that help and I'll remember them. And when you know the lockdown finishes and everything's back to normal, I would love to, you know, pay them and to get them to work with me on a more permanent basis. So it's just amazing to have that support. Also from my clients. I recently sent out an email to all of my clients asking if they could post reviews for me either via Facebook trustpilot or any platform that we have our reviews on. And a lot of my clients have been great with that as well. So they have been uploading reviews for me they've been in touch. They they've sent nice emails So it's just really lovely to have that support and that community. And yeah, it's it's been amazing. So I really, I can't fault this this is sort of this time is so difficult but in a sense, it feels like a blessing. It's a dreams, it feels like Now that everything's stopped, you can really just take a standstill and appreciate the people that you have around you and appreciate the community and it restores, I guess, safe in humanity. Hmm.
Collin 27:41
It really has and just like you were describing there, you were able to reach out to people that maybe you wouldn't have beforehand or maybe didn't have the time to Yeah, it did a couple things. It brought people into close connection with you and and helped expose people to Other skill sets that they had around them that maybe they never knew or maybe never thought to take access to, or even ask, and it really does show of, wow, like, you have all of these strengths. And and, and I have these strengths, let's work together on this. And let's let's come together to help each other get through this time. And it has been really awesome to watch. And that's, you know, the creativity that's come out of this and hearing that the willingness of people to support and to help you through this and you know, and again, you're going okay, like this, this is going to continue forward. This is how I want to continue to operate of Yeah, of us helping each other and getting everyone through this.
Michelle 28:44
Yeah. 100% that has been the driving force within everything that I'm doing and I just want to make, I want to improve the service and I want to improve everything I'm doing so that I can offer the best kind of, you know, service for the clients but also make it a great company to work for, for my employees. And yeah, it's Yeah, it's been great.
Collin 29:14
It sounds like this time has been really inspiring to you. Yeah, in a lot of cases. You know, taking taking back to some fundamentals and some basics and looking at how you can because you do have time that's one of the things of it. You say the Christmas was the busiest time and the best time you had previously in to have the brake slammed on so hard. It allowed you to breathe and go, okay, like, Where can we start chipping away at some little things and how kids are building a sound unhinge sound sounds like that's really been just very motivating for you to during this time.
Michelle 29:48
It has. It's been so motivating. And I think, I guess you speak about lessons and the lesson that I've learned is to really just take Please take a moment. So after you know the lockdown finishes, I all consciously make sure that I take these moments and breaks from whatever else I'm doing to have these moments of stillness and be able to, I guess focus on what I'm doing now solely alone without thinking, Oh, I need to do this I need to go here. I need to go on holiday I need to see friends. It's just yeah, I'm going to definitely take these these moments as a blessing and, and go forward with doing the same thing.
Collin 30:37
Well, it was before and I know that it was a that is a chronic problem in the pet care industry of not taking moments of stillness. And because it's hard to convince people to do that because they go Do you know how busy I am. If I took a moment, I would get nothing done. And now all we have are moments of stillness and yet a lot of us are still really busy. busy with a lot of this other stuff and taking care of ourselves and, and just being okay to sit by yourself for a moment because we have to write this we can't be up and running around in and taking care of pets. So we're forced to sit and just go, Okay, this is what I have, what can I do? How can I make the best of this? And, and, yeah, I think that that is something that moving forward, we should all hope that we remember and in five years time that these muscles that we've exercised of being okay to sit still for a couple minutes are still there.
Michelle 31:38
Definitely. 100%
Collin 31:39
and I know one of the things that you're excited about and I'm excited for you too, is you're you're working on a podcast about about pets and their well being so I would love for you to hear about that and kind of where that idea came from.
Michelle 31:52
Yeah, so um, I guess, again, the locks out it's been a blessing because I literally sit Sometimes and now I have like, you know, not a lot to do, gives me time to think and plan. And I thought about things that I've been doing recently and also things that I had been doing prior to lockdown. So when I was studying, and during some of the stressful periods of working myself, I didn't actually mention that I was doing some, you know, I was taking action, slightly, not as much as I am now, but slightly on my health and well being, because like, as you mentioned, pet sitters, sometimes we don't know when to stop, and we can't say no, and it's exhausting. So during some of the busier times and at clients houses sometimes I do this with in a client's house where I knew that the pets were quite nervous and the cats would appreciate, you know, human presence. But not necessarily want to be disturbed, so they'd sit by you, but they wouldn't want to be touched or pampered. So during those times I'd actually meditate. So I use, there's a couple of apps that I use and I just literally put on a 15 minute guided meditation. And that really helps to, it helps me to stop it helped me to, I guess, regain control of my mind again and to feel at ease and good within myself. And also I felt like that energy. I know it sounds a bit out there, but I felt like the cat really picked up on it. So there were a couple of times where I've worked and I've, I've meditated at a client's house and I've received some feedback from clients, you know, after the Birkenhead ends And they'd say to me, wow, I'm not sure what you did. But my cat is more. I guess more comfortable around me now or my cat wants to sit with me now and they've never done this before. So there's a really rewarding feeling. I'm not really sure if it did have any impact on on the cat. I was sitting there meditating, but I mean, it is well, from the feedback it It felt like it may have. So yeah, it's been. It's been really nice. And also, I guess I've been following by a lot of people on Instagram. I've been looking into therapy cats and dogs. And a lot of the stories that I've read is so interesting and just really feel good stories and I really enjoy reading that. So I felt like to have those stories on a podcast would be So nice and really relaxing and even something for, I guess, other pet sitters to listen to, while they're, you know, visiting a pet, they could have a podcast or they can listen to it, listen to some stories, and maybe, you know, some of the stories they can relate to themselves. And I just really want to tell you, and especially now during the lockdown, it can be a very lonely time for a lot of people. depressing. So well being for me is paramount now. So I thought about combining the two things that have really helped me because cats as well, cats are so therapeutic sometimes I so I work as a nanny, that's my other job. So work with children, and you have children of your own as well. So I'm sure you know that sometimes things Very high, it's very high intensity a lot of the time, and especially if it's multiple children more than one. So after, you know, looking after children the whole day I'd often feel really exhausted. So once sometimes, you know, I have pet licking a cat looking after my nanny job after I'd been working the whole day. And just to have that contrast of working with children having full energy the whole day to them going to be with a cat in somebody's home. And then the cat purring and, you know, wanting that affection and also giving you that affection. It just feels it felt really therapeutic and it feels really nice and lovely. So it's it, I guess it it has helps with my well being as well to do this job this this job has been really amazing. Amazing. It's probably one of the best jobs and the best choices decisions I've ever made. So, yeah, I'd love to share that with other people. And I'd also like to hear other people's stories. So that's what I'm currently looking into.
Collin 37:19
So do you have a title and maybe an expected release timeframe?
Michelle 37:25
Not yet. Oh, yeah. So I'm still doing a lot of the research. I don't want to launch without having everything in place. I'm a I'm a bit of an organized. I kind of obsess over being organized in a sense, I like to have things in place. So I'll have like a checklist of what I need in place first. So I'd like to do a lot of research first, maybe rights of my own content and then also have a list of you know, people Whoo hoo, I want to contact and do I feel good See, I guess share their stories and contribute to the podcast as well. So it will be great to have you guys on as well. And speak about you know what you guys do and well being. So yeah, I'm really excited about launching this and where it where it could go.
Collin 38:24
Yeah, well Yeah, that'd be though it's gonna be a lot of fun and really cool. So if people can stay in touch and maybe be on the lookout for that podcast, yeah. How can they follow along or maybe sign up for something or just get in touch and follow the work that you're doing?
Michelle 38:42
Yeah, so definitely social media. So we're on Instagram and Facebook at chatty cats care. And I'd also probably post some content about it on my website, which is www dot tatty cats. dot co.uk. And they'll definitely be able to find some more information about launch dates and and what we're going to be doing then, at the moment, I'm just putting out feelers. So you may find some, you know, questions and our stories and I'd really appreciate if if anybody wants to contribute, you know their stories or answer the questions. So yeah, that's what I'm currently doing at the moment.
Collin 39:29
All right. Well, that's very exciting. Michelle, thank you for coming on today and sharing your your your optimism and your contagious positivity about things moving forward. And, and I'm glad that you're doing well and with everything and we hope to bring you back on to get an update and see how everything's going for you.
39:49
Amazing. Thank you so much.
Collin 39:51
Since doing this interview, I am so happy to say that Michelle has come up with a name for her podcast, Kat missed a CA t ma s t e, be on the lookout for that you can check her out on Instagram and follow along to whenever she starts releasing that. And I'll include links to that and so much more in the show notes of things that we talked about, as many of us are starting to open back up and become busier and busier again. And I can tell because I love seeing all of the really cute dog photos, everybody is posting on Instagram, we have to continue to remind ourselves of those quiet moments that we had them for a few precious months during this kind of scary, uneasy time. And we will need those moving forward. I encourage you to pursue those and all that you do and find a few moments every single day to just take a few moments to breathe. And I do have a quick note. On Wednesday's episode. I completely forgot to actually say the code to get $5 off of one of Jen's rescue rope leads. It's iconfess, i, c, o, n, f, e, s, s go to rescue rope leads calm and when you're ready to check out use that code for five dollars off any of her leashes
