All tagged feedback

480: Repetition to Mastery

480: Repetition to Mastery

Collin

How do you become a master in something? Inspired by Bruce Lee's philosophy that emphasizes focused practice over quantity, we share how repetitive actions, from the simple task of unlocking a door to the complexities of route planning, not only build familiarity but also pave the way to competency and mastery. We also talk about how deliberate practice, coupled with feedback, fosters a deeper understanding and efficient execution of tasks. We highlight the journey from initial exposure to achieving mastery, emphasizing the importance of patience and continuous improvement. Join us as we discuss transforming routine repetition into profound proficiency and the impact this has on both our personal and professional growth.

420: Balancing Data and Intuition when Making Decisions

420: Balancing Data and Intuition when Making Decisions

Collin

How should you use data when making decisions in your business? Data and quantitative information provides invaluable surety when we look to solve problems in our business. However, there are limitations to the accuracy and applicability to the data we collect. Ultimately, we are at the interplay of facts and figures and emotions with our customers. We break down how this impacts making good decisions and practical applications to use today!

415: Fostering Relationships Through Your Software with Mike Grenier

415: Fostering Relationships Through Your Software with Mike Grenier

Collin

What drives close relationships in your business? We should view everything we do as an opportunity to foster relationships with our clients, including our software. Mike Grenier, co-founder of Time to Pet, joins the show to share how they prioritize problem-solving. Mike emphasizes the importance of adhering to guiding principles while not being afraid to pivot in response to market changes. He describes the process of building a niche business and how his early days running a pet sitting business with his wife influenced their approach to software.

414: When You’re Paralyzed by Doubt

414: When You’re Paralyzed by Doubt

Collin

Have you ever experienced self doubt? It can come from many areas; lack of information, conflicting information, or internal conflicts of beliefs and values. As a business owner, we’re required to do hard things in our business, which means we’re likely to encounter doubt and insecurity more often. We break down the relationship between fear and doubt and how to keep moving forward. Doubt doesn’t have to mean the end of anything. It should act as a trigger to do something different or seek out help.

387: Good Will is Good PR with Remy Bibaud

387: Good Will is Good PR with Remy Bibaud

Collin

What does having good PR mean to you? Many times we use customer relations and public relations interchangeably, but this is limiting our ability to have a wider impact in our community. Remy Bibaud, co-owner of Pet Perennials, joins the show to share how to foster public relations and use it to your advantage. Remy walks through the major points of cultivating high quality experiences with your business, and the role you play in guiding that. She also shares how she stays ahead of understanding her client’s needs.

377: Keeping a Business Owner Mindset with Maria Teran

377: Keeping a Business Owner Mindset with Maria Teran

Collin

Where do you go for new ideas and adapt to changing business landscapes? The ability to create and seek out new ways of thinking is a super power. As a business owner, it’s critical to staying successful and relevant to your clients. Maria Teran, owner of Chicawoof Dog Walking and Field Days, joins us for a conversation centered around how to seek out feedback and then make necessary changes. Maria walks through her two powerful tools for getting feedback, and why you have to leave emotion out of it. She also shares what it means to stay creative as a business owner and the importance of continually exposing ourselves to novel ideas. Throughout the process of changing and adapting, Maria stresses how to stay connected with your mission so you stay true to yourself.

370: Experimenting Well as a Business Owner

370: Experimenting Well as a Business Owner

Collin

Do you experiment in your business? Being a business owner means making changes, both big and small, so your company adapts to the constantly changing environment. But how do you do that well? By experimenting! On this episode, we share ways to approach making changes in your business so you get the most out of them. From setting time frames to recording data and results for later review, there are best practices you can do to optimize the results.

344: 2022 in Review

344: 2022 in Review

Collin

How has your 2022 been? For many, it’s been the biggest year they’ve had in a long time. For others, it’s been a trying time as they work to rebuild and restructure their business. We reflect on how 2022 has gone and why listening to client feedback is one of the best ways to improve your business. We also give some of our biggest lessons we’re taking into 2023. Share your biggest win with us!

296: 5 Best Practices for Surveying Your Clients

296: 5 Best Practices for Surveying Your Clients

Collin

Have you surveyed your client’s recently? With the economic turmoil we’re facing, it’s important to stay on top of how your business is doing. We don’t have to ever assume why a client continues to use us, we can ask! The power of client surveys is that they give you direct insight into the thinking of your clients. We give you five things you must do to get the most out of your surveys.

170: Leashes and Leads with Taylor Leedahl

170: Leashes and Leads with Taylor Leedahl

Collin

Taylor Leedahl, owner of Tiny Horse Mercantile, is determined to help build a better connection between dogs and their handlers through building quality leads, leashes, and accessories. Taylor shares the philosophy of her design and how she manages multiple dogs at the same time. We discuss how the leash functions as a two-way communication tool and how good gear helps prevent injury and strain. Taylor also talks about her design process and what it’s like receiving negative feedback.

083- Customer Reviews

083- Customer Reviews

Collin

On today’s episode we talk all about reviews! If you’re in business long enough, you’re bound to get a bad one. How do you handle that kind of feedback and how do you even define what a bad review is? We discuss all of that and more. Plus, on this week’s “Ask a Pet Biz Coach” segment with Natasha O’Banion, she answers the question, “How do you hire people, while still making money for yourself and how do you hire the right people.”

080- Customer Service in Pet Care

080- Customer Service in Pet Care

Collin

Today on the podcast, Meghan and Collin discuss their personal approach to customer service and point out some best practices to ensure clients have the best experience possible. The goal is to provide the best possible care to the pet, but we can’t forget about how we treat the owners! On the ‘Ask a Pet Business Coach’ segment, Natasha O’Banion answers the question everyone has as they start to grow: how you stay connected and communicate with clients as you add staff.