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513: Navigating Client Expectations with Heather Scott

513: Navigating Client Expectations with Heather Scott

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Heather Scott, owner of Heather’s Pet Care, delves into the challenges of managing unrealistic client demands and the impact Covid lockdowns continues to have on their expectations. She shares her journey of phasing out overnight services due to financial and legal constraints, highlighting the importance of setting boundaries and clear communication. Heather also discusses her refined hiring process and the significance of realistic job previews for new staff. Finally, she emphasizes the value of community engagement and local networking in building a loyal client base and adapting to industry changes.

478: Fighting Mental Fatigue

478: Fighting Mental Fatigue

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Where does mental fatigue come from, and how does it impact us? While a large portion of the fatigue is brought on through external influences, a not insignificant amount stems from our own actions. From failing to adhere to policies to taking on too much, we often burden ourselves more than others do. Today, we will break down why pet sitters deal with so much mental fatigue, its sources, and some simple steps to start taking to combat it.

455: Effective Use of Google Ads with Maris Sonnabend

455: Effective Use of Google Ads with Maris Sonnabend

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How do you use Google ads effectively? Running an effective Google ad campaign takes more than just clicking a few buttons. It requires focus, trial and error, and a willingness to lean heavily into your brand. Maris Sonnabend, owner of House of Paws Pet Care, shares her experience of embracing a branding that isn’t for her but has enabled her to target a specific avatar. She walks through the importance of focusing on one guiding principle to keep everything you do focused and intentional. Maris also discusses her philosophy of testing to determine what will and will not work in her business.

453: No Matter What it Takes with Athena Karvellas

453: No Matter What it Takes with Athena Karvellas

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Where does your value come from? Athena Karvellas, owner of Pet Sitting by Athena, shares her journey from veterinary technician to pet sitter and business owner. She reflects on the emotional transition from dealing with pet trauma in a clinical setting to forming close, nurturing relationships in pet sitting. Athena's story is one of finding her true calling and the fulfillment that comes from directly impacting the lives of pets and their families. Athena walks through how she connects clients to her passion through her onboarding process and the partnerships she builds.

439: Gaining Confidence by Doing Hard Work with Abby Strong

439: Gaining Confidence by Doing Hard Work with Abby Strong

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Can you transform a simple passion into a thriving business? Abby Strong, founder of Auntie Abby's Pet Sitting Service, shares her journey from a part-time pet sitter and full-time nanny to a thriving business owner. Abby shares the challenges and triumphs of transitioning from working solo to leading 21 pet sitters and dog walkers, emphasizing the importance of tackling hard tasks and taking pride in one's work. She discusses balancing the multifaceted role of a caretaker, the customization of pet care services, and the significance of building strong client relationships. It’s not just about growth, it’s about personal development and finding fulfillment and taking pride in our hard work.

422: A Pet Loss Memorial Service For You

422: A Pet Loss Memorial Service For You

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Do you give yourself time to grieve when a client’s pet,  or your own pet, passes away? As busy business owners, we rarely take time to ourselves, and often use our business to bury the emotions and feelings. Clients do the same, and often need prompting and encouragement to mourn their pet. Today, we reflect on our recent pet loss memorial events and what we included. We also invite you to participate in a memorial service just for you.

419: Selling the Gap with Rachelle Steele

419: Selling the Gap with Rachelle Steele

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How do you sell your services to potential clients? While many of us believe that our service quality speaks for itself, many clients will have additional questions or needs that we must address. With 30 years of high-end retail experience, Rachelle Steele, owner of Loving Arms Pet Services, shares insights into guiding clients through the purchasing process. Rachelle explains how to ask good questions to better understand how you can serve your client and how using the Platinum Rule can help you meet your clients' needs.

410: Finding Creative Flow

410: Finding Creative Flow

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How do you stay creative? As a busy business owner, our ability to be and stay creative is critical to the longevity of our business. Unfortunately, we often find ourselves unable to reach creative flow and end up sticking to the same old same old. We break out ways in which creativity is essential to your business (it’s WAY more than social media posts). We also share the common reasons we find it difficult to be creative and 3 strategies you can use to start overcoming them today.

405: Thriving Through an Emergency with Amy Sparrow

405: Thriving Through an Emergency with Amy Sparrow

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What kind of emergencies are you prepared for? While we may focus on natural disasters, lost pets, or medical emergencies, what about you? After going through a severe medical emergency, Amy Sparrow had to make drastic changes to her business, Fur Kid Sitting & Services. Amy shares how having a multi-year business plan allowed her to accelerate a brand new business structure. From growing a network, to addressing your personal risks, Amy stresses the importance of getting a plan in place today. She also explains why it’s critical to give back to the community.

389: Live Life Full and Happy with Morgan Weber

389: Live Life Full and Happy with Morgan Weber

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How do you delight your clients? To delight your clients, you must first find delight and joy in the services you’re offering. Morgan Weber, owner of Lucky Pups Adventure, joins the show to talk about how living a fulfilling life in the present is crucial rather than waiting for some future event to happen. She explains how taking the time to appreciate the little things in life and finding joy in even the most mundane tasks is essential. She discusses how to ensure customer satisfaction by finding delight in the services you offer. Then stresses the importance of treating every client with the utmost care and attention to detail, which can lead to word-of-mouth referrals and long-term client relationships. She also gives advice on how to grieve the loss of a client’s pet and how to work closely with a significant other in your business.

379: Building Resiliency with Abagail Giordano

379: Building Resiliency with Abagail Giordano

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What does resiliency look like in your business? Abagail Giordano, owner of Pack Pals NY, discusses how she is building her business through policies, procedures, and retaining the right staff and clients. She explains how it's important to create a sustainable and happy environment. Abagail also suggests to make decisions backwards and start with what’s best for you first. As she prepares for the birth of her child, she shares why making changes to your business is scary, but also necessary, to keep it resilient and relevant for the future.

363: Proving it to Yourself with Emily Duhancik

363: Proving it to Yourself with Emily Duhancik

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How do you show up for yourself? Hard work and dedication are definitional of what it means to be a pet sitter. The services you offer should be connected to the passions you have in life. Emily Duhancik, owner of Pet Sitting & Care by Emily, joins the show to discuss what it takes to offer farm care to very particular clients. Her motivation comes from a lifelong love of animals, and a desire to be an excellent role model for her daughter. Emily shares how she designs an amazing client experience, where to get more experience with farm animals, and how she honors her feelings and emotions through the services she offers.

341: Making Wolfie's Wish with Erica Messer

341: Making Wolfie's Wish with Erica Messer

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What inspires you to try new things? The loss of pet is an earth shattering moment in the life of a pet owner. Erica Messer, owner of Wolfie’s Wish, took the tragedy and turned it into her inspiration to help others. Erica started a product line to help pet parents grieve the loss of their pet. Erica breaks down how she dove into product development, found a manufacturer, and works on her marketing. She also shares how she makes the most out of trade shows and is focused on building a community of resources for everyone.

335: Valuable Skills with Ashley Carr

335: Valuable Skills with Ashley Carr

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Do you recognize the value of the skills you have? Most people get into a pet care because they find it ‘easy’ and are predisposed to excel. Ashley Carr, owner of Ashley’s Pawsome Pets, shares how she turned a natural skill into a business that has served clients with excellence sine 2014. Ashley gives her perspective on taking on challenges from regulations, and how she uses her community to adapt and strengthen her business. From hiring to training, Ashley walks through how she grows her team.

327: Finding a love of business with Laura Breakstone

327: Finding a love of business with Laura Breakstone

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What does it mean to run a ‘local’ business and how do we foster a love for it? As business owners and entrepreneurs, we have to seek out things that inspire us; whether they’re another business owner or something else. Laura Breakstone was inspired by a small pet supply store that gave her the idea for her business. She shares how she’s maintained the local feel of her company, even as she’s grown. Laura has used a very specific marketing tool to great success, and gives her insights into why it’s so effective. She also walks us through her most popular services, and how she finds what to offer her clients.

221: Leveraging Your Business Community

221: Leveraging Your Business Community

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Are you connected with the broader business community in your area? We had a great opportunity recently to introduce our business to other business owners. On this episode, we share why these networking events are important and the role they play in raising the awareness of the pet care industry. They also help us to feel more legitimate as business owners. We discuss the benefits that come from being connected to other businesses, and how to prepare for the networking opportunities. Then, Natasha O’Banion answers, “How do I view myself as more legitimate?”