Jul 6 299: The Key to Great Communication with Chrissy Neumyer Smith

Are you great at communicating with your clients? Chrissy Neumyer Smith, host of the Creating Great Grooming Dogs podcast, sheds light on what it takes to ask great questions of our clients. Chrissy explains the importance of using the right words and definitions for clear communication so we can give the right care. She also gives us the four questions we should ask everyone before we start services with them, and how it's ok to assume the dog may have issues that need to be addressed. Chrissy shares the relationship between behavior issues in dogs and burnout in the pet care industry, and what we can do about it!

Feb 2

Feb 2 254: Beyond Training with Garrett Stevens

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Do you speak dog? Garrett Stevens has spent his life trying to understand what the animals around him are saying. Garrett owns Stevens Family Kennels and Dog Language Center, and questions everything when it comes to dog training and behavior. The use of touch is extremely important in a dog’s control of their environment and gives us clues as to what they need. Garrett gives advice on assessing whether a dog is mature and how to foster a better relationship with them. Your clients are looking for family members, not robots, which means we get to help them find balance.